ServiceNow Leader

Talent Portus; New Jersey; Hybrid; USD 140,000 - 200,000; Full time

Job summary

NJ Transit seeks a Senior ServiceNow Leader to provide hands-on technical leadership for the ServiceNow platform. You will guide architecture, design, and integrations while mentoring other professionals. The role emphasizes platform governance, complex workflows, and enterprise-scale solutions in a hybrid Newark environment.

The candidate must have CSA and CIS certifications, 7+ years of hands-on ServiceNow experience, and the ability to work with ITIL-based ITSM processes and CMDB management.

Qualifications

• 7+ years in ServiceNow development and administration
• 7+ years ITSM experience (ITIL)
• Proficient with JavaScript, Glide API, Flow Designer, Integration Hub, and Studio
• Experience building REST/SOAP integrations and enterprise workflows
• Strong understanding of CMDB, Discovery, Service Mapping, and asset management
• Platform governance, upgrades, releases, and environment strategies
• Experience with RBAC, security controls, and audit requirements
• Hands-on leadership with mentoring ServiceNow developers/admins

Responsibilities

• Provide technical leadership for the ServiceNow platform
• Lead architecture, design, development, and administration activities
• Create advanced workflows, rules, scripts, and Flow Designer solutions
• Develop/maintain enterprise integrations (REST/SOAP, OAuth, MID Server)
• Establish governance, standards, roadmap, release strategies
• Manage update sets, environments, testing, and production releases
• Support CMDB data quality, reconciliation, normalization, and CI lifecycle
• Configure Discovery, Service Mapping, SAM/HAM, and related capabilities
• Implement RBAC and security controls
• Support upgrades, patches, and platform enhancements
• Document runbooks, admin guides, and support procedures
• Troubleshoot complex platform/integration issues
• Mentor ServiceNow developers/administrators
• Collaborate with stakeholders, projects, vendors, and IT leadership

Skills

ServiceNow development

ITSM

JavaScript

REST/SOAP integrations

CMDB

Flow Designer

Integration Hub

MID Server

Tools

GIT / source control

Job description

Job Title: Senior ServiceNow Leader
Location: Newark, NJ
Duration: 12 Months
Work Model: Hybrid 3 Days Onsite / 2 Days Remote
Candidate Location: Local candidates only
Interview Process: In-Person Interview

Job Overview

NJ Transit is seeking a highly experienced Senior ServiceNow Leader to provide hands-on technical leadership for the ServiceNow platform. The ideal candidate will have strong experience in ServiceNow development, administration, architecture, integrations, ITSM processes, and platform governance.

This is a hands-on technical leadership role, not a pure ServiceNow administration position. The candidate should be comfortable making platform-level technical decisions, leading complex ServiceNow initiatives, developing solutions, managing integrations, and mentoring other ServiceNow professionals.

Required Qualifications

• 7+ years of hands-on experience with ServiceNow development and administration

• 7+ years of experience working with ITIL-based IT Service Management (ITSM)

• Strong experience with JavaScript, Glide API, Flow Designer, Integration Hub, and ServiceNow Studio

• Extensive experience developing and managing REST/SOAP enterprise integrations

• Experience with ServiceNow core modules including:

  • Incident

  • Problem

  • Change

  • Request / Service Catalog

  • Knowledge Management

  • CMDB

  • Discovery

  • Asset Management

• Strong understanding of ServiceNow platform architecture, governance, upgrades, releases, and environment strategies

• Experience with ServiceNow workflows, scripting, automation, and complex configurations

• Experience with CMDB data modeling, reconciliation, normalization, and CI lifecycle management

• Experience with Discovery schedules, probes/patterns, classification, and Service Mapping

• Strong understanding of ServiceNow security, RBAC, access controls, and audit requirements

• Experience with ServiceNow upgrades, patches, hotfixes, and platform maintenance

• Strong technical documentation and mentoring skills

Required Certifications

Candidate must have:

• ServiceNow Certified System Administrator (CSA)

• At least one ServiceNow Certified Implementation Specialist (CIS) certification in one of the following:

  • CIS-ITSM

  • CIS-ITOM

  • CIS-HRSD

  • CIS-SAM

  • CIS-HAM

  • CIS-Discovery

Preferred Skills

• Service Operations Workspace

• CMDB / Discovery / Service Mapping

• Performance Analytics

• Software Asset Management (SAM)

• Hardware Asset Management (HAM)

• Microsoft Intune

• VMware Workspace ONE

• Agile / Scrum methodologies

• CI/CD and DevOps practices

• Experience working with complex or distributed enterprise environments

• Public-sector or transportation industry experience

Key Responsibilities

• Provide technical leadership and ownership of the ServiceNow platform

• Lead ServiceNow architecture, design, development, administration, and implementation activities

• Design and develop advanced workflows, business rules, scripts, and Flow Designer solutions

• Develop and maintain enterprise integrations using REST, SOAP, Integration Hub, OAuth, and MID Server

• Establish platform governance, technical standards, roadmap, and release strategies

• Manage update sets, source control, development environments, testing, and production releases

• Support CMDB architecture, data quality, reconciliation, normalization, and CI lifecycle processes

• Configure and maintain Discovery, Service Mapping, SAM/HAM, and other ServiceNow capabilities

• Implement appropriate RBAC, security, access, and audit controls

• Support ServiceNow upgrades, patches, hotfixes, and platform enhancements

• Develop technical documentation, runbooks, administration guides, and support procedures

• Troubleshoot complex ServiceNow platform and integration issues

• Mentor and provide technical guidance to ServiceNow developers and administrators

• Collaborate with business stakeholders, project teams, vendors, and IT leadership

Candidate Requirements

• Must be local to the Newark, NJ area

• Must be available to work 3 days onsite / 2 days remote

• Must be available for an in-person interview

• Active and established LinkedIn profile required

• Resume and LinkedIn profile should have consistent job titles, employment dates, project durations, and work locations

• Must provide genuine ServiceNow certifications upon request