Senior ServiceNow Engineer

Agility Partners; Columbus (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

Agility Partners in Columbus, OH is seeking a Senior ServiceNow Engineer to lead design, development, and ongoing optimization of our ServiceNow platform across ITSM, ITOM, CMDB, and asset management.

You will act as the technical authority for platform architecture, automation, and governance, mentoring engineers and delivering scalable solutions that improve service quality and operational efficiency.

Qualifications

• Extensive hands-on experience with ServiceNow modules: ITSM, ITOM, CMDB, Asset Management, Service Catalog, Knowledge Management
• Proven proficiency in developing and managing integrations using REST APIs, SOAP, Integration Hub, MID Servers, PowerShell

Responsibilities

• Lead the design and development of ServiceNow applications, workflows, integrations, and platform enhancements
• Design, configure, and maintain ITSM, ITOM, CMDB, Asset Management, Service Catalog, Knowledge Management modules
• Develop and maintain integrations to ensure connectivity across enterprise systems
• Guide governance initiatives, CSDM adoption, and platform health optimization
• Develop automation solutions to improve efficiency and service delivery
• Mentor engineers and perform architecture reviews to uphold standards
• Monitor performance, troubleshoot issues, and drive root cause analyses

Skills

ITSM

ITOM

CMDB

Asset Mgmt

Service Catalog

Knowledge Mgmt

IntegrationHub

REST APIs

SOAP

MID Servers

PowerShell

Job description

We are seeking a Senior ServiceNow Engineer to lead the design, development, administration, and continuous improvement of our ServiceNow platform. This is a senior technical leadership role where you will serve as the subject matter expert, driving the implementation of scalable ServiceNow solutions that support enterprise business processes across IT Service Management, IT Operations Management, Asset Management, CMDB, and governance frameworks. You will be the go-to technical authority for platform architecture, automation, and operational excellence.

Responsibilities

• Lead the design and development of ServiceNow applications, workflows, integrations, and platform enhancements that align with enterprise standards and business requirements
• Design, configure, and maintain ServiceNow modules including ITSM, ITOM, CMDB, Asset Management, Service Catalog, Knowledge Management, and related platform capabilities
• Develop and maintain integrations using Integration Hub, REST APIs, SOAP, MID Servers, PowerShell, and other supported technologies to ensure seamless connectivity across enterprise systems
• Lead governance initiatives, CSDM (Common Service Data Model) adoption, Service Mapping, data quality improvements, and platform health optimization efforts
• Develop and support automation solutions that enhance operational efficiency, eliminate manual processes, and elevate service delivery standards
• Conduct comprehensive code reviews, architecture reviews, and provide technical mentoring to engineers and developers to ensure adherence to development standards and industry best practices
• Monitor platform performance, troubleshoot complex technical issues, perform root cause analysis, and implement corrective and preventive actions
• Evaluate emerging ServiceNow capabilities and features, developing strategic recommendations that drive platform innovation and deliver measurable business value

The ideal candidate

• Extensive hands-on experience with ServiceNow modules: ITSM, ITOM, CMDB, Asset Management, Service Catalog, and Knowledge Management
• Proven proficiency in developing and managing integrations using Integration Hub, REST APIs, SOAP, MID Servers, PowerShell, and other integration technologies
• Strong understanding of ServiceNow governance frameworks, CSDM adoption, Service Mapping, and data quality management
• Demonstrated ability to design and implement automation solutions that improve operational efficiency and service delivery
• Experience leading code reviews, architecture reviews, and mentoring technical teams on development standards and best practices
• Advanced troubleshooting skills with the ability to perform root cause analysis and implement effective solutions for complex platform issues
• Knowledge of platform performance monitoring, optimization techniques, and platform health management
• Strategic thinking skills with the ability to evaluate emerging technologies and translate them into actionable business recommendations
• Strong communication and leadership abilities to collaborate effectively with cross-functional teams and stakeholders

Reasons to love it

• Opportunity to serve as a senior technical expert and thought leader on a critical enterprise platform
• Lead high-impact projects that drive digital transformation and operational excellence across the organization
• Work with cutting-edge ServiceNow technologies and stay at the forefront of platform innovation
• Shape platform strategy and influence the direction of enterprise-wide service management initiatives
• Mentor and develop engineering talent while building a culture of technical excellence
• Contribute to automation and process improvement initiatives that deliver measurable business value
• Collaborate with diverse teams across IT Service Management, IT Operations, and enterprise business units
• Continuous learning opportunities through exposure to emerging ServiceNow capabilities and industry best practices