Senior ServiceNow Engineer

Resolve Tech Solutions, LLC; Town of Florida (NY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Resolve Tech Solutions, LLC is seeking a Senior ServiceNow Developer to lead advanced platform development and manage integrations. The ideal candidate will have over 5 years of experience, specializing in ServiceNow scripting and configuration.

This role involves mentoring junior developers, collaborating with architects for solution design, and ensuring robust implementations across the enterprise. Candidates must possess a bachelor's degree in Computer Science or equivalent, with a CSA certification preferred.

Qualifications

• 5+ years of hands-on ServiceNow development experience supporting enterprise-scale implementations.
• Strong working knowledge of ITSM, ITOM, and ITAM modules.
• ServiceNow Certified System Administrator (CSA) required.

Responsibilities

• Develop and enhance ServiceNow functionality using scripting and APIs.
• Design and configure Service Catalogs and UI components.
• Conduct code reviews to maintain quality solutions.

Skills

ServiceNow development

API development

Integration Hub

ITSM module knowledge

Analytical skills

Education

Bachelor's degree in Computer Science or equivalent

Tools

ServiceNow

Job description

Senior ServiceNow Developer

Position Summary: The Senior ServiceNow Developer is responsible for advanced platform development, enterprise integrations, and ongoing optimization of the organization’s ServiceNow environment. This role serves as a senior technical contributor within IT Service Management, providing hands‑on development expertise while guiding junior developers, partnering with architects on solution design, and ensuring scalable, secure, and maintainable implementations across enterprise instances.

Key Responsibilities

• Develop and enhance ServiceNow functionality using server‑side and client‑side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs.
• Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces.
• Build and customize Employee Center, portals, widgets, and Angular‑based UI components to support business requirements.
• Create and maintain REST and Scripted REST APIs, Flow Designer solutions, SubFlows, and Integration Hub actions, including custom integrations and automation scripts.
• Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics.
• Monitor system health, analyze upgrade and performance logs, and optimize platform reliability and scalability.
• Serve as a technical liaison between architects and developers, ensuring alignment with design standards and architectural patterns.
• Conduct code reviews and enforce development best practices to maintain high‑quality, maintainable solutions.
• Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations.
• Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, ServiceNow‑to‑ServiceNow e‑bonding, and AI‑enabled automation use cases.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience.
• 5+ years of hands‑on ServiceNow development experience supporting enterprise‑scale implementations.
• Advanced expertise in server‑side and client‑side scripting, API development, and platform configuration.
• Strong working knowledge of ITSM, ITOM, and ITAM modules.
• Experience managing platform upgrades, instance cloning, and multi‑instance environments.
• Demonstrated experience with Integration Hub, REST integrations, and external system connectivity.
• Familiarity with Domain Separation and multi‑tenant architecture.
• ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) preferred.
• Proven ability to mentor developers and provide technical leadership.
• Strong analytical, troubleshooting, and cross‑functional collaboration skills.