Senior ServiceNow Technical Architect: Enterprise Lead

Cloud Analytics Technologies, LLC; Mountain View (CA); On-site; USD 87,000 - 117,000; Full time

Job summary

Cloud Analytics Technologies, LLC is seeking a Senior ServiceNow Technical Architect to lead architecture, design, and implementation of ServiceNow solutions in Mountain View, CA. You will drive platform standards, cross-functional collaboration, and ensure scalable, integrated deployments across ITSM, ITOM, ITAM, HRSD, and CSM.

The ideal candidate has 15+ years IT experience with strong ServiceNow expertise, hands-on scripting, and excellent stakeholder leadership.

Qualifications

• 15+ years overall IT experience with strong ServiceNow experience.
• 5+ years in ServiceNow architecture and solution design.
• Strong knowledge of ServiceNow platform capabilities and enterprise architecture.
• Hands-on experience with JavaScript, Glide scripting, Business Rules, Client Scripts, Script Includes, and Flow Designer.
• Experience with ServiceNow integrations, REST/SOAP APIs, IntegrationHub, and MID Server.
• Strong understanding of ITSM processes, CMDB, Discovery, and ITIL frameworks.
• Experience leading enterprise-level ServiceNow implementations and platform transformations.
• Excellent communication, stakeholder management, and technical leadership skills.

Responsibilities

• Lead the overall architecture, design, and implementation of ServiceNow solutions.
• Define technical architecture, platform standards, best practices, and implementation strategies.
• Design and develop solutions across ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, and CSM, as applicable.
• Lead ServiceNow platform integrations with enterprise applications using REST APIs, SOAP APIs, and IntegrationHub.
• Provide architectural guidance on workflows, Service Catalog, CMDB, Discovery, and Service Portal.
• Oversee customization, configuration, scripting, and application development.
• Ensure platform scalability, performance, security, and governance.
• Collaborate with business stakeholders, developers, and technical teams to translate business requirements into technical solutions.
• Review technical designs and ensure adherence to ServiceNow best practices.
• Mentor development teams and provide technical leadership throughout the project lifecycle.

Skills

ServiceNow architecture

JavaScript scripting

REST/SOAP APIs

ITSM/ITIL

CMDB/Discovery

Platform integrations

Leadership/communication

Stakeholder management

Tools

Flow Designer

IntegrationHub

MID Server

Job description

Cloud Analytics Technologies, LLC is seeking a Senior ServiceNow Technical Architect to lead architecture, design, and implementation of ServiceNow solutions in Mountain View, CA. You will drive platform standards, cross-functional collaboration, and ensure scalable, integrated deployments across ITSM, ITOM, ITAM, HRSD, and CSM.

The ideal candidate has 15+ years IT experience with strong ServiceNow expertise, hands-on scripting, and excellent stakeholder leadership.