Senior ServiceNow Architect & Platform Lead

Machine Learning Technologies, LLC; Mountain View (CA); On-site; USD 84,000 - 120,000; Full time

Job summary

Machine Learning Technologies, LLC in Mountain View, CA, is seeking a ServiceNow Technical Architect to lead the design and delivery of enterprise ServiceNow solutions. The role focuses on architecture, standards, and scalable implementations across ITSM, ITOM, ITAM, HRSD, and CSM, collaborating with stakeholders and cross-functional teams.

You will mentor engineers, ensure governance, and drive integration with REST/SOAP, IntegrationHub, and MID Server while upholding ITIL practices and

Qualifications

• 15+ years of IT experience with strong ServiceNow expertise.
• 5+ years in ServiceNow architecture and solution design.
• Deep knowledge of ServiceNow platform capabilities and enterprise architecture.
• Hands-on JavaScript, Glide scripting, business rules, client scripts, and Flow Designer.
• Experience with ServiceNow integrations, REST/SOAP APIs, IntegrationHub, and MID Server.
• Strong ITSM, CMDB, Discovery, and ITIL process understanding.
• Experience leading enterprise ServiceNow implementations and platform transformations.
• Excellent communication, stakeholder management, and technical leadership.

Responsibilities

• Lead architecture, design, and implementation of ServiceNow solutions.
• Define technical architecture, standards, best practices, and implementation strategies.
• Design and develop ITSM, ITOM, ITAM, HRSD, and CSM modules as applicable.
• Lead platform integrations with REST APIs, SOAP APIs, and IntegrationHub.
• Provide architectural guidance on workflows, Service Catalog, CMDB, Discovery, and Service Portal.
• Oversee customization, configuration, scripting, and application development.
• Ensure platform scalability, performance, security, and governance.
• Collaborate with business stakeholders, developers, and technical teams to translate requirements.
• Review technical designs and ensure adherence to ServiceNow best practices.
• Mentor development teams and provide technical leadership throughout the project lifecycle.

Skills

ServiceNow architecture

JavaScript / Glide

REST / SOAP APIs

IntegrationHub

CMDB / ITSM / ITIL

Enterprise architecture

Stakeholder leadership

Platform governance

BR/CS scripting

Leadership mentoring

Job description

Machine Learning Technologies, LLC in Mountain View, CA, is seeking a ServiceNow Technical Architect to lead the design and delivery of enterprise ServiceNow solutions. The role focuses on architecture, standards, and scalable implementations across ITSM, ITOM, ITAM, HRSD, and CSM, collaborating with stakeholders and cross-functional teams.

You will mentor engineers, ensure governance, and drive integration with REST/SOAP, IntegrationHub, and MID Server while upholding ITIL practices and