Senior ServiceNow SPM Engineer: Roadmap & Automation

jeffersonhealth; Virginia (MN); On-site; USD 120,000 - 180,000; Full time

Job summary

Jefferson Health is seeking a Senior Software Engineer to design, build, and scale ServiceNow SPM capabilities, influencing how the organization plans, resources, and executes strategic initiatives across portfolios and programs.

You will drive roadmap execution, automation-led innovation, and a secure ServiceNow environment while mentoring engineers and collaborating with PMO and IT leadership to align platform solutions with strategic goals.

Qualifications

• Bachelor's Degree in Computer Science, Engineering, or related field.
• 5+ years in software development with distributed systems and cloud platforms.
• Strong hands-on experience with the ServiceNow platform, including scripting (JavaScript/Glide), Flow Designer, and custom application development.
• Direct experience with ServiceNow SPM (or ITBM/PPM) portfolio, program, project, demand, or resource management modules.

Responsibilities

• Design, build, and maintain ServiceNow SPM solutions spanning Portfolio, Program, Project, Demand, and Resource Management.
• Lead technical implementation of resource management workflows, including portfolio planning, MS Teams integration, and resource management pilots.
• Build and maintain timecard management functionality for tracking colleague time against projects and programs.
• Manage and support project management capabilities across strategic programs and portfolios.
• Develop structured demand management processes to review and prioritize resource and time requests.
• Build out digital portfolio management, tracking the portfolio of applications and business systems within SPM across all in-flight programs and projects.
• Partner with PMO, IT leadership, and business stakeholders to translate strategic goals into scalable platform solutions.
• Contribute to platform governance, release management, and best practices to keep SPM and related modules stable and maintainable.
• Drive ServiceNow automation and process improvement across employee experience, onboarding, workflows, and IT asset management.
• Mentor other engineers and help raise the bar on ServiceNow development practices.
• Support a stable, secure, and optimized ServiceNow environment, reducing errors and improving incident response times.

Skills

ServiceNow SPM

JavaScript

Flow Designer

ITBM/PPM

Education

Bachelor's Degree in Computer Science/Engineering

Job description

Jefferson Health is seeking a Senior Software Engineer to design, build, and scale ServiceNow SPM capabilities, influencing how the organization plans, resources, and executes strategic initiatives across portfolios and programs.

You will drive roadmap execution, automation-led innovation, and a secure ServiceNow environment while mentoring engineers and collaborating with PMO and IT leadership to align platform solutions with strategic goals.