Senior Software Engineer - SPM ServiceNow

jeffersonhealth; Virginia (MN); On-site; USD 120,000 - 180,000; Full time

Job summary

Jefferson Health is seeking a Senior Software Engineer to design, build, and scale ServiceNow SPM capabilities, influencing how the organization plans, resources, and executes strategic initiatives across portfolios and programs.

You will drive roadmap execution, automation-led innovation, and a secure ServiceNow environment while mentoring engineers and collaborating with PMO and IT leadership to align platform solutions with strategic goals.

Qualifications

• Bachelor's Degree in Computer Science, Engineering, or related field.
• 5+ years in software development with distributed systems and cloud platforms.
• Strong hands-on experience with the ServiceNow platform, including scripting (JavaScript/Glide), Flow Designer, and custom application development.
• Direct experience with ServiceNow SPM (or ITBM/PPM) portfolio, program, project, demand, or resource management modules.

Responsibilities

• Design, build, and maintain ServiceNow SPM solutions spanning Portfolio, Program, Project, Demand, and Resource Management.
• Lead technical implementation of resource management workflows, including portfolio planning, MS Teams integration, and resource management pilots.
• Build and maintain timecard management functionality for tracking colleague time against projects and programs.
• Manage and support project management capabilities across strategic programs and portfolios.
• Develop structured demand management processes to review and prioritize resource and time requests.
• Build out digital portfolio management, tracking the portfolio of applications and business systems within SPM across all in-flight programs and projects.
• Partner with PMO, IT leadership, and business stakeholders to translate strategic goals into scalable platform solutions.
• Contribute to platform governance, release management, and best practices to keep SPM and related modules stable and maintainable.
• Drive ServiceNow automation and process improvement across employee experience, onboarding, workflows, and IT asset management.
• Mentor other engineers and help raise the bar on ServiceNow development practices.
• Support a stable, secure, and optimized ServiceNow environment, reducing errors and improving incident response times.

Skills

ServiceNow SPM

JavaScript

Flow Designer

ITBM/PPM

Education

Bachelor's Degree in Computer Science/Engineering

Job description

Job Details

The Senior Software Engineer is responsible for design, build, and scale our ServiceNow Strategic Portfolio Management (SPM) capability. You'll be central to how the organization plans, resources, and executes its strategic initiatives - working across portfolio planning, resource and demand management, time carding, and digital portfolio tracking. This role drives comprehensive roadmap execution, strategic platform alignment, automation-led innovation, financial risk reduction, and a stable, secure ServiceNow environment.

Job Summary

The Senior Software Engineer is responsible for design, build, and scale our ServiceNow Strategic Portfolio Management (SPM) capability. You'll be central to how the organization plans, resources, and executes its strategic initiatives - working across portfolio planning, resource and demand management, time carding, and digital portfolio tracking. This role drives comprehensive roadmap execution, strategic platform alignment, automation-led innovation, financial risk reduction, and a stable, secure ServiceNow environment.

Job Duties

• Design, build, and maintain ServiceNow SPM solutions spanning Portfolio, Program, Project, Demand, and Resource Management


• Lead technical implementation of resource management workflows, including portfolio planning, MS Teams integration, and resource management pilots


• Build and maintain timecard management functionality for tracking colleague time against projects and programs


• Manage and support project management capabilities across strategic programs and portfolios


• Develop structured demand management processes to review and prioritize resource and time requests


• Build out digital portfolio management, tracking the portfolio of applications and business systems within SPM across all in-flight programs and projects


• Partner with PMO, IT leadership, and business stakeholders to translate strategic goals into scalable platform solutions


• Contribute to platform governance, release management, and best practices to keep SPM and related modules stable and maintainable


• Drive ServiceNow automation and process improvement across employee experience, onboarding, workflows, and IT asset management


• Mentor other engineers and help raise the bar on ServiceNow development practices


• Support a stable, secure, and optimized ServiceNow environment, reducing errors and improving incident response times

Minimum Qualifications

• Bachelor's Degree in Computer Science, Engineering, or related field or


• High School Diploma/GED and 7 years preferred work experience.


• 5 years in software development, including experience with distributed systems and cloud platforms.


• Strong hands-on experience with the ServiceNow platform, including scripting (JavaScript/Glide), Flow Designer, and custom application development


• Direct experience with ServiceNow SPM (or ITBM/PPM) portfolio, program, project, demand, or resource management modules


• Comfortable working with both technical stakeholders and business/PMO partners to shape requirements into working solutions


• Track record of owning technical solutions end-to-end in a senior or lead capacity


• Roughly 5+ years of ServiceNow experience, or equivalent depth - exact tenure matters less than demonstrated ownership of complex SPM/PPM work

Preferred Qualifications

• Master's Degree in Computer Science, Engineering, or related field


• 7 years with a track record of solving complex technical challenges and mentoring engineers.


• Experience with integrations (e.g., MS Teams, other enterprise systems)


• Healthcare IT or other regulated-industry background


• ServiceNow certifications (CSA, CAD, or ITBM/SPM-specific)


• Experience with ServiceNow ITSM and/or ITOM/CMDB alongside SPM


• Background supporting enterprise PMO, portfolio governance, or IT financial management functions

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

1100 Virginia Drive, Fort Washington, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-