Senior ServiceNow Solutions Lead (Services & Licensing)

Cognizant; Dallas (TX); On-site; USD 135,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental/Vision Insurance

Paid Time Off

401(k) Plan

Disability Insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Service Line Solutions Representative in the Americas region. You will lead a defined cluster of accounts, drive revenue growth across services and license upsell, and collaborate with account teams to qualify, develop, and close opportunities.

You will leverage pre-sales support and maintain a healthy pipeline while engaging with executives to influence buying decisions. The role emphasizes strategic account planning, complex deal shaping, and cross-functional

Qualifications

• Senior, customer-facing commercial leader within the ServiceNow Business Group.
• Dual-quota role covering both services revenue and license upsell.
• Executive relationship skills to lead complex pursuits and close deals.
• Industry, regional, and technical fluency to support strategic accounts.
• Ability to collaborate with CPs/CRMs and field counterparts across the Americas.

Responsibilities

• Own and manage a defined cluster of accounts end-to-end.
• Drive growth across Revenue, TCV, ACV, and Operating Margin.
• Carry dual targets for services and licenses (license upsell).
• Work with Account Teams and customers day-to-day.
• Qualify, develop, and close services and license opportunities.
• Leverage onsite and offshore pre-sales and solutions support.
• Build strong relationships with ServiceNow Account Executives.
• Maintain accurate pipeline and forecast hygiene.
• Develop detailed account plans and growth strategies.
• Run end-to-end discovery, scoping, and negotiations.
• Coordinate with solutions team on multi-workstream pursuits.
• Lead pursuits with Client Partner and guide Solution Architects.

Job description

Cognizant is seeking a Service Line Solutions Representative in the Americas region. You will lead a defined cluster of accounts, drive revenue growth across services and license upsell, and collaborate with account teams to qualify, develop, and close opportunities.

You will leverage pre-sales support and maintain a healthy pipeline while engaging with executives to influence buying decisions. The role emphasizes strategic account planning, complex deal shaping, and cross-functional