Senior ServiceNow Project Manager – Federal

ICF; Washington (District of Columbia); On-site; USD 81,000 - 138,000; Full time

Job summary

ICF’s Digital Modernization Division is seeking a Senior ServiceNow Project Manager to support federal customers from our Vienna, VA and Washington, DC locations. You will lead coordination for communication campaigns and client events, partner with government stakeholders, and guide agile delivery to produce mission-critical outcomes.

The role requires 5+ years in program management, experience with federal projects, and ability to obtain Public Trust clearance.

Qualifications

• 5+ years of management experience.
• 5+ years of experience with communication campaigns and event coordination projects.
• 5+ years of experience supporting federal clients on projects, preferably utilizing Agile methodology.
• 3+ years of experience in leading multiple teams.
• Bachelor's degree in technology related field or business.
• US Citizenship is required (required by the federal government for this position).
• Must be able to obtain Public Trust clearance.
• Frequently required to perform onsite work at client and company locations in Vienna, VA and Washington, DC, including the potential for onsite presence up to five (5) days per week during non-travel periods.

Responsibilities

• Lead project coordinator for activities supporting event delivery for communication and event projects, coordinating concurrent activities across planning, requirements, event scheduling, communication campaigns, event coordination and facilitation support.
• Direct project planning and execution activities, maintaining alignment on scope, priorities, schedules, milestones, dependencies, risks, issues, deliverables, action items, and stakeholder expectations.
• Serve as a key point of contact between government stakeholders and project and subcontract team, ensuring that stakeholder needs, project priorities, delivery considerations, and outcomes are clearly communicated and addressed.
• Lead stakeholder meetings, including requirements discussions, planning sessions, feedback reviews, issue resolution, regular contract reporting and operational touchpoints.
• Independently elicit, clarify, analyze, document, and validate business and end-user requirements, translating identified needs into actionable functional requirements, technical requirements, user stories, acceptance criteria, and solution recommendations.
• Facilitate collaboration and decision-making among business stakeholders, end users, developers, testers, architects, and other project participants to establish priorities, evaluate solution approaches, resolve questions, and drive work forward.
• Perform hands‑on configuration and development activities when needed, applying platform and project knowledge to translate requirements into effective solutions and advance implementation objectives.
• Identify, analyze, and troubleshoot functional and technical issues, coordinating across the appropriate resources to determine root causes, evaluate impacts, implement resolutions, and validate outcomes.
• Design, build, and maintain program dashboards, reports, metrics, and analytics that provide operational visibility, respond to stakeholder information needs, and inform project and business discussions.
• Coordinate project activities, deliverables, decisions, and follow‑up across cross‑functional teams, proactively identifying dependencies, downstream impacts, delivery concerns, and unresolved actions requiring attention.
• Provide senior‑level project leadership while remaining directly engaged in configuration, business analysis, development, testing, troubleshooting, reporting, and end‑user solution delivery.
• Periodic travel required to support events on‑site in domestic locations and up to 1 international event per year.

Skills

Project management

Agile methodology

Stakeholder coordination

Team leadership

Federal clients

Onsite work

Education

Bachelor's degree in technology or business

Tools

Jira

Confluence

Microsoft Project

SharePoint

Job description

ICF’s Digital Modernization Division is seeking a Senior ServiceNow Project Manager to support federal customers from our Vienna, VA and Washington, DC locations. You will lead coordination for communication campaigns and client events, partner with government stakeholders, and guide agile delivery to produce mission-critical outcomes.

The role requires 5+ years in program management, experience with federal projects, and ability to obtain Public Trust clearance.