Project Manager, ServiceNow (Fort Lee, VA)

ICF; Glen Allen (VA); On-site; USD 119,000 - 203,000; Full time

Job summary

ICF, Fort Lee, Virginia, seeks an experienced technology program manager to help design, build, and operate high-performance IT solutions for federal clients onsite five days a week. You will collaborate with Federal executives, business SMEs, and stakeholders to develop governance, operating models, CONOPS, and processes that support the client’s mission, while guiding architecture, requirements, and testing across teams.

The role requires a Secret clearance, U.S.

Qualifications

• Active Secret clearance required.
• U.S. citizen required.
• PMP certification preferred.
• BS degree with 8+ years of PM experience.
• 4+ years of experience with low-code/no-code platforms such as ServiceNow.
• 5+ years of experience leading technology consulting engagements with clients.
• 4+ years Federal experience.

Responsibilities

• Develop technology strategy with Federal executives, business SMEs, and stakeholders.
• Lead meetings with senior client leadership to discover current state, processes, requirements, and goals.
• Present complex technology choices clearly to technical and non-technical audiences.
• Collaborate with cross-functional teams to define and prioritize development in ServiceNow.
• Document as-is and to-be architectures and business processes.

Skills

Leadership

Program Management

Stakeholder Management

Communication

Critical Thinking

Education

BS degree

PMP certification

AWS Certified Cloud Practitioner

Tools

ServiceNow

Job description

The Work

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

Job Location - Must be able to work onsite in Fort Lee, Virginia five days a week.

Location: Fort Lee, Virginia.

What You’ll Be Doing (Responsibilities/Day To Day)

• Develop technology strategy in close collaboration with Federal executives, business SMEs, and key stakeholders.
• Build professional trust relationships and establish personal rapport with business stakeholders to better understand their concerns and business mission.
• Lead meetings with senior client leadership and stakeholders to discover the current state, business processes, requirements, and pain points and understand aspirations, business mission, and goals.
• Develop technology presentations and communicate effectively in meetings to describe complex technology choices, trade-offs, and considerations.
• Work directly with clients, vendors, subcontractors, and team members to determine business needs and develop solution approaches, architecture, and strategy to address key challenges.
• Develop governance, operating models, CONOPS, and processes to support the business mission.
• Define key considerations, evaluate new technology platforms, perform analysis of alternatives based on well-defined processes, and present findings to technical as well as non-technical audiences.
• Document as-is, and to-be architecture diagrams and business process flow and flow charts, decision trees.
• Actively participate in project discussions and team meetings (e.g., daily standups, reviews)
• Collaborate with cross-functional teams to define and prioritize development activities in ServiceNow.
• Support all aspects of the implementation including requirements, design, testing, and delivery of tracking and reporting tools.
• Work with stakeholders of IT systems and internal SMEs to define the system requirements and design approach.
• Develop an understanding of the client processes and procedures and assist with making improvements relative to technology.
• Work with a team of senior technologists to lead and manage the rapid development and implementation of prototypes and proofs-of-concept utilizing a variety of technologies.
• Understand and identify requirements by establishing personal rapport with clients and with other persons in a position to understand service requirements.
• Document project plans, architecture diagrams, and processes.

What You Will Bring With You

• Must have an active Secret clearance
• Must be a US Citizen as required by the federal government
• Project Management Professional (PMP)
• BS degree from an accredited institution with 8+ years of Project Management experience
• 4+ years of experience working with low-code/no-code platforms such as ServiceNow.
• 5+ years of experience leading technology consulting engagements with clients
• 4+ years of Federal experience

What We Would Like You To Bring With You

• Certified Scrum Master
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• AWS Certified Cloud Practitioner
• Good understanding of system architecture and design principles.
• Familiarity with ITIL processes and IT Service Management (ITSM) principles
• In-depth understanding of ServiceNow best practices and industry trends
• Understanding of federal government security and compliance rules such as NIST, RMF, eMASS, DoDM 8140, IL4/IL5 concepts

Professional Skills

• Strong leadership and team management skills
• Exceptional problem-solving and critical thinking abilities
• Excellent communication, presentation, and stakeholder management skills
• Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [e-mail] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy: At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

The pay range for this position based on full-time employment is:

$119,323.00 - $202,850.00

Virginia Client Office (VA88)