Senior Project Coordinator, Communications and Events (On-Site in VA and DC)

ICF; Washington (District of Columbia); Sur place; USD 81 000 - 138 000; Plein temps

Résumé du poste

ICF’s Digital Modernization Division is seeking a Senior ServiceNow Project Manager to support federal customers from our Vienna, VA and Washington, DC locations. You will lead coordination for communication campaigns and client events, partner with government stakeholders, and guide agile delivery to produce mission-critical outcomes.

The role requires 5+ years in program management, experience with federal projects, and ability to obtain Public Trust clearance.

Qualifications

• 5+ years of management experience.
• 5+ years of experience with communication campaigns and event coordination projects.
• 5+ years of experience supporting federal clients on projects, preferably utilizing Agile methodology.
• 3+ years of experience in leading multiple teams.
• Bachelor's degree in technology related field or business.
• US Citizenship is required (required by the federal government for this position).
• Must be able to obtain Public Trust clearance.
• Frequently required to perform onsite work at client and company locations in Vienna, VA and Washington, DC, including the potential for onsite presence up to five (5) days per week during non-travel periods.

Responsabilités

• Lead project coordinator for activities supporting event delivery for communication and event projects, coordinating concurrent activities across planning, requirements, event scheduling, communication campaigns, event coordination and facilitation support.
• Direct project planning and execution activities, maintaining alignment on scope, priorities, schedules, milestones, dependencies, risks, issues, deliverables, action items, and stakeholder expectations.
• Serve as a key point of contact between government stakeholders and project and subcontract team, ensuring that stakeholder needs, project priorities, delivery considerations, and outcomes are clearly communicated and addressed.
• Lead stakeholder meetings, including requirements discussions, planning sessions, feedback reviews, issue resolution, regular contract reporting and operational touchpoints.
• Independently elicit, clarify, analyze, document, and validate business and end-user requirements, translating identified needs into actionable functional requirements, technical requirements, user stories, acceptance criteria, and solution recommendations.
• Facilitate collaboration and decision-making among business stakeholders, end users, developers, testers, architects, and other project participants to establish priorities, evaluate solution approaches, resolve questions, and drive work forward.
• Perform hands‑on configuration and development activities when needed, applying platform and project knowledge to translate requirements into effective solutions and advance implementation objectives.
• Identify, analyze, and troubleshoot functional and technical issues, coordinating across the appropriate resources to determine root causes, evaluate impacts, implement resolutions, and validate outcomes.
• Design, build, and maintain program dashboards, reports, metrics, and analytics that provide operational visibility, respond to stakeholder information needs, and inform project and business discussions.
• Coordinate project activities, deliverables, decisions, and follow‑up across cross‑functional teams, proactively identifying dependencies, downstream impacts, delivery concerns, and unresolved actions requiring attention.
• Provide senior‑level project leadership while remaining directly engaged in configuration, business analysis, development, testing, troubleshooting, reporting, and end‑user solution delivery.
• Periodic travel required to support events on‑site in domestic locations and up to 1 international event per year.

Connaissances

Project management

Agile methodology

Stakeholder coordination

Team leadership

Federal clients

Onsite work

Formation

Bachelor's degree in technology or business

Outils

Jira

Confluence

Microsoft Project

SharePoint

Description du poste

Description

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Project Manager to support upcoming needs with our federal customers.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

Location

This position is based full-time on-site in Vienna, VA and Washington, DC. Periodic travel is required to support on-site events as needed.

The Team

The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to success of the Department of Treasury mission. The ADSS program provides the contractor support for Communications, Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.

Job Responsibilities

As Senior Project Coordinator, Communications and Events, you would help coordinate support for multiple communication campaigns and client event engagements with direct client partnership. In this role, you will serve as a key partner to the customer POCs, stakeholder project managers and event facilities along with various contributing members of the FinCEN organization, advising and engaging the client on key operational execution, tracking, and supporting completion of high-quality deliverables, and assisting with team management tasks. In addition, successful applicants will demonstrate an ability and desire to continually learn new technologies in a changing environment; analytical and problem-solving way of thought; business-oriented mindset; and overall resilient, flexible, and enthusiastic personality. The right candidate is a team player who can embrace ambiguity to translate client needs using an agile delivery framework to deliver solutions that achieve mission value and measurable outcomes.

At ICF, we implement smart solutions to drive digital transformation at scale and speed, relentless in making sure it pays off for our clients and committed to helping them achieve mission outcomes. Join our community of mission-driven delivery leaders, project managers, data experts, strategists, and technologists to build agile solutions that meet our clients changing needs.

What You’ll Be Doing

• Lead project coordinator for activities supporting event delivery for communication and event projects, coordinating concurrent activities across planning, requirements, event scheduling, communication campaigns, event coordination and facilitation support.
• Direct project planning and execution activities, maintaining alignment on scope, priorities, schedules, milestones, dependencies, risks, issues, deliverables, action items, and stakeholder expectations.
• Serve as a key point of contact between government stakeholders and project and subcontract team, ensuring that stakeholder needs, project priorities, delivery considerations, and outcomes are clearly communicated and addressed.
• Lead stakeholder meetings, including requirements discussions, planning sessions, feedback reviews, issue resolution, regular contract reporting and operational touchpoints.
• Independently elicit, clarify, analyze, document, and validate business and end-user requirements, translating identified needs into actionable functional requirements, technical requirements, user stories, acceptance criteria, and solution recommendations.
• Facilitate collaboration and decision-making among business stakeholders, end users, developers, testers, architects, and other project participants to establish priorities, evaluate solution approaches, resolve questions, and drive work forward.
• Perform hands‑on configuration and development activities when needed, applying platform and project knowledge to translate requirements into effective solutions and advance implementation objectives.
• Identify, analyze, and troubleshoot functional and technical issues, coordinating across the appropriate resources to determine root causes, evaluate impacts, implement resolutions, and validate outcomes.
• Design, build, and maintain program dashboards, reports, metrics, and analytics that provide operational visibility, respond to stakeholder information needs, and inform project and business discussions.
• Coordinate project activities, deliverables, decisions, and follow‑up across cross‑functional teams, proactively identifying dependencies, downstream impacts, delivery concerns, and unresolved actions requiring attention.
• Provide senior‑level project leadership while remaining directly engaged in configuration, business analysis, development, testing, troubleshooting, reporting, and end‑user solution delivery.
• Periodic travel required to support events on‑site in domestic locations and up to 1 international event per year.

Basic Requirements

• 5+ years of management experience.
• 5+ years of experience with communication campaigns and event coordination projects.
• 5+ years of experience supporting federal clients on projects, preferably utilizing Agile methodology.
• 3+ years of experience in leading multiple teams.
• Bachelor's degree in technology related field or business.
• US Citizenship is required (required by the federal government for this position).
• Must be able to obtain Public Trust clearance.
• Frequently required to perform onsite work at client and company locations in Vienna, VA and Washington, DC, including the potential for onsite presence up to five (5) days per week during non-travel periods.

Physical Requirements

• Occasionally lifts, carries, moves, or transports objects weighing up to 30 pounds.
• Occasionally required to move throughout the worksite for extended periods of time, up to 4 to 6 hours during an 8-hour workday.
• Frequently required to perform onsite work at client and company locations in Vienna, VA and Washington, DC, including the potential for onsite presence up to five days per week during non-travel periods.

What You Will Bring

• Experience with govDelivery.
• Experience leading and facilitating collaboration across business and technical teams.
• Experience developing and maintaining operational reporting, performance dashboards, analytics, and business intelligence solutions.
• Experience translating business requirements into solutions.
• Experience working directly with end users and stakeholders to gather requirements, demonstrate solutions, collect feedback, and validate functionality.
• Experience supporting Federal government programs and delivery organizations
• Excellent oral and written communication skills.
• Ability to communicate technical concepts and solution approaches to non‑technical stakeholders.
• Experience supporting Federal government communication campaigns and events with various industry stakeholder representation.

Preferred Skills

• 3+ years’ experience managing distributed teams in support of geographically dispersed customers.
• The ability to proactively communicate with federal clients and stakeholders in a fast‑paced environment with a shifting landscape.
• Experience with program standards, leadership, and coordination.
• Experience with project management tools (e.g., Jira, Confluence, Microsoft Project, SharePoint).

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting‑edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,147.00 - $137,949.00

DC Client Office (DC88)