Senior ServiceNow Platform Leader, Enterprise IT Ops

Boeing; Chicago (IL); On-site; USD 178,000 - 277,000; Full time

Job summary

The Boeing Company’s Information Digital Technology & Security (IDT&S) Engineering division seeks a Senior Information Technology Manager to lead the Production Operations ServiceNow platform team across multiple U.S. locations including Chicago, IL.

You will chart strategy, oversee lifecycle development, drive platform modernization, manage a global product team and supplier partners, and collaborate with stakeholders to deliver results.

Qualifications

• 10+ years of experience leading through influence and partnering with cross-functional teams.
• 5+ years of experience managing managers.
• 5+ years of experience leading ServiceNow platform support.
• 1+ years of experience leading or managing global teams.

Responsibilities

• Enterprise Product Management for the ServiceNow platform, associated applications, tools, and services.
• Cultivate strategic relationships with senior Boeing leaders and suppliers focused on positive business impacting outcomes.
• Day-to-day production operations for ServiceNow through platform modernization and sustaining to ensure platform stability, performance, and availability for enterprise users per SLA.
• Partner with cross-functional stakeholders across IT, HR, Legal, Finance, and Procurement to align the platform strategy with organizational objectives, industry best practices, and recommend improvements.
• Manage key supplier relationships and budget.
• Drive AI and automation initiatives leveraging ServiceNow and other integrated capabilities to improve the user experience and enterprise outcomes.
• Demonstrate excellent judgment, mature leaders, balancing principles and pragmatism, with solid decision-making skills.
• Lead a large global team (hiring, performance, career development, employee satisfaction).
• Broad stakeholder communications such as defining and reporting key metrics including capacity, change success rate, release cadence, capacity and cost metrics to stakeholders.
• Ensure governance and compliance to enterprise standards, support audits, and continuous improvement initiatives.

Skills

Leadership

ServiceNow

Global teams

Strategic planning

Job description

The Boeing Company’s Information Digital Technology & Security (IDT&S) Engineering division seeks a Senior Information Technology Manager to lead the Production Operations ServiceNow platform team across multiple U.S. locations including Chicago, IL.

You will chart strategy, oversee lifecycle development, drive platform modernization, manage a global product team and supplier partners, and collaborate with stakeholders to deliver results.