Senior ServiceNow Manager

Insight Global; Phoenix (AZ); On-site; USD 140,000 - 190,000; Full time

Job summary

Insight Global is seeking a Senior Manager, ServiceNow Platform to lead the vision, governance, and delivery of the enterprise ServiceNow platform. You will own the platform roadmap, investment planning, release governance, and serve as the primary liaison between business leaders, technical teams, strategic partners, and managed service providers.

This role requires 8+ years of ServiceNow experience and strong leadership to balance technology strategy with business outcomes, including building

Qualifications

• 8+ years of ServiceNow experience with deep platform knowledge.
• 5+ years of leadership experience overseeing enterprise platforms, products, or ServiceNow teams.
• Proven experience owning and governing an enterprise-wide ServiceNow platform.
• Strong business and financial acumen with the ability to build investment cases and influence executive stakeholders.
• Proven track record of delivering governance and platform outcomes in a complex enterprise environment.
• Experience managing managed service providers, strategic partners, and vendor relationships.
• Experience leading and developing technical teams, including BAs, Developers, and Administrators.
• ServiceNow certifications and enterprise platform/product management background.
• Exceptional communication and cross-functional leadership skills including ITOM/SecOps exposure.

Responsibilities

• Lead the vision, strategy, governance, and delivery of the enterprise ServiceNow platform.
• Own the platform roadmap, investment planning, and release governance.
• Act as the primary liaison between business leaders, technical teams, strategic partners, and MSPs.
• Drive governance initiatives, modernization efforts, and platform outcomes in a complex environment.
• Lead and develop technical teams, including BAs, Developers, and Administrators.

Skills

Leadership

Stakeholder management

Executive communication

Financial acumen

People leadership

Governance

Cross-functional leadership

Platform strategy

Tools

ServiceNow

ITSM

CMDB

Discovery

Service Mapping

ITOM

SecOps

Job description

Job Description

Our client is seeking a Senior Manager, ServiceNow Platform to lead the vision, strategy, governance, and delivery of the enterprise ServiceNow platform. This individual will own the platform roadmap, investment planning, release governance, and stakeholder engagement while serving as the primary liaison between business leaders, technical teams, strategic partners, and managed service providers. This role is ideal for a strong platform leader who combines ServiceNow expertise with executive communication, financial acumen, and people leadership. The focus is on platform strategy, governance, product management, and organizational leadership rather than hands-on architecture or development.

Skills and Requirements

8+ years of ServiceNow experience with deep platform knowledge.5+ years of leadership experience overseeing enterprise platforms, products, or ServiceNow teams.Proven experience owning and governing an enterprise-wide ServiceNow platform.Strong experience with:ITSMITOMCMDBDiscoveryService MappingDemonstrated success leading ServiceNow transformation, modernization, or governance initiatives.Experience managing managed service providers, strategic partners, and vendor relationships.Strong business and financial acumen with the ability to build investment cases and influence executive stakeholders.Proven track record of delivering governance and platform outcomes in a complex enterprise environment.Experience leading and developing technical teams, including Business Analysts, Developers, and Administrators.Exceptional communication, stakeholder management, and cross-functional leadership skills.Experience with ServiceNow SecOps.Experience leading ITOM transformation initiatives.Background in enterprise platform or product management.ServiceNow certifications.Experience supporting large-scale enterprise organizations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].