Senior ServiceNow Platform Engineer — Hybrid NYC

Hruckus; New York (NY); Hybrid; USD 130,000 - 180,000; Full time

Job summary

HRUCKUS, a veteran-owned management consulting firm in Washington, DC, is seeking a Senior ServiceNow Platform Engineer for a hybrid onsite assignment in New York, NY. The ideal candidate will bring 5+ years of ServiceNow platform management, Glide scripting expertise, and ITIL familiarity; Azure and AI Search certifications are highly desired.

The role focuses on stable, scalable enterprise service-management capabilities, with responsibilities across design, development, integrations,

Qualifications

• Bachelor’s degree and 5 years of relevant experience (or equivalent).
• 5+ years ServiceNow platform management experience.
• Hands-on with Performance Analytics, Virtual Agent, or AI Search.
• Experience with ITIL processes and frameworks.
• Experience with cloud, containerization, Azure, and CI/CD pipelines.
• Familiarity with ITSM/ITOM/ITAM/HRSD/CSM modules.

Responsibilities

• Design, develop, and customize ServiceNow platforms and workflows.
• Implement integrations via REST, SOAP, and APIs.
• Manage platform upgrades and performance optimization.
• Develop automated tests and acceptance criteria.
• Maintain security controls and access management.
• Mentor junior staff and provide technical guidance.

Skills

ServiceNow Platform Management

Performance Analytics

Scripting (Glide)

ITIL framework

CI/CD

Cloud Computing (Azure)

CMDB/Discovery/Service Mapping

REST/SOAP integration

Version control (Git,Jenkins)

Web technologies (HTML/CSS/AngularJS)

Education

Bachelor’s degree

Tools

Git

Jenkins

ServiceNow Certifications

Flow Designer/Studio IDE/Update Sets

MID Server

Job description

HRUCKUS, a veteran-owned management consulting firm in Washington, DC, is seeking a Senior ServiceNow Platform Engineer for a hybrid onsite assignment in New York, NY. The ideal candidate will bring 5+ years of ServiceNow platform management, Glide scripting expertise, and ITIL familiarity; Azure and AI Search certifications are highly desired.

The role focuses on stable, scalable enterprise service-management capabilities, with responsibilities across design, development, integrations,