Senior ServiceNow Techno-Functional Consultant

AIQIP; Village of Tarrytown (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

AIQIP is seeking a Senior ServiceNow Techno-Functional Consultant in Tarrytown, NY on a hybrid schedule. The role combines technical leadership with strategic consulting to deliver scalable, best-practice ServiceNow solutions, owning engagements from discovery through go-live and beyond.

You will drive requirements, design platform solutions across ITSM, HRSD, ITAM, GRC, and Finance & Supply Chain, mentor teams, and ensure value realization through governance, data strategy, and stakeholder

Qualifications

• Minimum 9+ years of ServiceNow implementation and consulting experience.
• CSA certification is required.
• Certified Implementation Specialist (ITSM/HRSD/ITAM) preferred.

Responsibilities

• Lead stakeholder discussions to gather, refine, and define business and technical requirements.
• Architect and implement enterprise-scale ServiceNow solutions across ITSM, HRSD, ITAM, GRC, and Finance & Supply Chain.
• Lead client workshops, discovery sessions, and process design engagements.
• Own full lifecycle delivery including configuration, development, testing, deployment, and post-go-live optimization.
• Design and implement integrations with enterprise systems using APIs and middleware.
• Enforce platform governance, coding standards, and ITIL-aligned processes.
• Serve as a senior client-facing consultant, guiding clients on platform capabilities and ROI.

Skills

ServiceNow

JavaScript

REST/SOAP APIs

ServiceNow scripting

CMDB/Discovery/Service Mapping

Agile/Scrum

Stakeholder Engagement

ITIL

Tools

CMDB

Discovery

Service Mapping

Job description

Senior ServiceNow Techno-Functional Consultant

Tarrytown, NY (Hybrid) – looking for candidates who are based out of NY/NJ/PA who can go to work on-site for 3 days/week|April 2026

Employment Type: Full-time or Contract

Candidates must be based in NY, NJ, or PA or willing to relocate immediately. No exceptions.

Role Overview

The Senior ServiceNow Techno-Functional Consultant serves as both a technical leader and strategic advisor, responsible for delivering scalable, best-practice-driven ServiceNow solutions. This role requires independent ownership of client engagements, combining deep platform expertise with strong business process consulting.

Key Responsibilities

• Stakeholder Engagement & Requirement Leadership
  • Lead stakeholder discussions to gather, refine, and define business and technical requirements
  • Translate requirements into user stories, solution designs, acceptance criteria, and test plans
• Solution Design & Platform Leadership
  • Architect and implement enterprise-scale ServiceNow solutions across modules including ITSM, HRSD, ITAM, GRC, and Finance & Supply Chain
  • Drive decisions on configuration vs. customization, ensuring scalable and upgrade-safe implementations
  • Align solutions with ServiceNow best practices, CSDM, and enterprise architecture standards
• Workshops & Consulting Leadership
  • Lead client workshops, discovery sessions, and process design engagements
  • Conduct gap analysis and define optimized future-state processes
  • Act as a trusted advisor, guiding clients on platform capabilities and ROI-driven decisions
• End-to-End Delivery Ownership
  • Own full lifecycle delivery including configuration, development, testing, deployment, and post-go-live optimization
  • Lead UAT, go-live readiness, and hyper-care phases with accountability for outcomes
  • Drive issue resolution, enhancements, and continuous platform improvements
• Integration & Data Strategy
  • Design and implement integrations with enterprise systems (ERP, HRIS, CMDB, etc.) using APIs and middleware
  • Oversee data migration, transformation, and integrity across systems
• Governance & Platform Excellence
  • Enforce platform governance, coding standards, and ITIL-aligned processes
  • Ensure CMDB accuracy, workflow efficiency, and system performance
  • Promote configuration over customization to optimize long-term maintainability and ROI
• Client Advisory & Relationship Management
  • Serve as a senior client-facing consultant, managing stakeholder expectations and driving solution alignment
  • Provide ongoing advisory support to improve processes, adoption, and platform value
  • Act as a Client Outcomes Advisor, ensuring measurable business impact
• Documentation & Knowledge Transfer
  • Own creation of high-quality documentation including BRDs, design specs, and user guides
  • Deliver training sessions for business users and administrators
  • Develop reusable assets and frameworks for long-term value

Required Skills & Qualifications

• Experience
  • Minimum 9+ years of ServiceNow implementation and consulting experience
  • Proven experience in full lifecycle ServiceNow projects
  • Strong background in client-facing consulting roles
• Certifications
  • ServiceNow Certified System Administrator (CSA) – required
  • Certified Implementation Specialist (ITSM, HRSD, ITAM, etc.) – preferred
• Technical Expertise
  • Strong experience across ServiceNow modules (ITSM, HRSD, ITAM, GRC, etc.)
  • Advanced knowledge of JavaScript, ServiceNow scripting, APIs (REST/SOAP), and integrations
  • Experience with CMDB, Discovery, and Service Mapping preferred
  • Functional & Consulting Skills
    • Strong understanding of business process mapping, workflow optimization, and ITIL
    • Excellent analytical, problem-solving, and consulting skills
    • Proven ability to lead workshops and engage senior stakeholders
• Delivery & Methodology
  • Experience working in Agile/Scrum environments
  • Ability to independently drive delivery across multiple phases

What You’ll Deliver

• Scalable, best-practice-driven ServiceNow solutions
• High client satisfaction through strong consulting and delivery excellence
• Reusable assets and documentation for long-term value creation
• Continuous improvement aligned with client outcomes and platform evolution

AIQIP is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.