Senior ServiceNow Platform Engineer

Hruckus; New York (NY); Hybrid; USD 130,000 - 180,000; Full time

Job summary

HRUCKUS, a veteran-owned management consulting firm in Washington, DC, is seeking a Senior ServiceNow Platform Engineer for a hybrid onsite assignment in New York, NY. The ideal candidate will bring 5+ years of ServiceNow platform management, Glide scripting expertise, and ITIL familiarity; Azure and AI Search certifications are highly desired.

The role focuses on stable, scalable enterprise service-management capabilities, with responsibilities across design, development, integrations,

Qualifications

• Bachelor’s degree and 5 years of relevant experience (or equivalent).
• 5+ years ServiceNow platform management experience.
• Hands-on with Performance Analytics, Virtual Agent, or AI Search.
• Experience with ITIL processes and frameworks.
• Experience with cloud, containerization, Azure, and CI/CD pipelines.
• Familiarity with ITSM/ITOM/ITAM/HRSD/CSM modules.

Responsibilities

• Design, develop, and customize ServiceNow platforms and workflows.
• Implement integrations via REST, SOAP, and APIs.
• Manage platform upgrades and performance optimization.
• Develop automated tests and acceptance criteria.
• Maintain security controls and access management.
• Mentor junior staff and provide technical guidance.

Skills

ServiceNow Platform Management

Performance Analytics

Scripting (Glide)

ITIL framework

CI/CD

Cloud Computing (Azure)

CMDB/Discovery/Service Mapping

REST/SOAP integration

Version control (Git,Jenkins)

Web technologies (HTML/CSS/AngularJS)

Education

Bachelor’s degree

Tools

Git

Jenkins

ServiceNow Certifications

Flow Designer/Studio IDE/Update Sets

MID Server

Job description

Veteran Firm Seeking a Senior ServiceNow Platform Engineer for an Onsite Assignment in New York, NY

My name is Stephen Hrutka. I lead a Veteran-Owned management consulting firm in Washington, DC. We specialize in Technical and Cleared Recruiting for the Department of Defense (DoD), the Intelligence Community (IC), and other advanced defense agencies.

At HRUCKUS, we support fellow Veteran-Owned businesses by helping them recruit for positions across organizations such as the VA, SBA, HHS, DARPA, and other leading-edge R&D-focused defense agencies.

We seek to fill a Senior ServiceNow Platform Engineer role in New York, NY

The ideal candidate is a New York, NY resident with 5 years of relevant ServiceNow platform management experience, expertise in Glide scripting, and ITIL frameworks; Performance Analytics, AI Search, and Azure certifications are highly desired

Thanks,

www.hruckus.com

Executive Summary: HRUCKUS is looking for an experienced Senior ServiceNow Platform Engineer to ensure stability, scalability, and continuous improvement of the enterprise service-management capabilities, minimizing reliance on managed service providers.

Position Description: This role is responsible for designing, developing, and customizing applications and workflows across enterprise software platforms and similar technologies. The position involves integrating platform-based solutions with other enterprise systems, optimizing performance, and managing ongoing platform upgrades and enhancements.

Position Responsibilities:

• Develops and manages scoping and requirements definition, and ensures traceability to the source.
• Build, configure, and customize enterprise platform applications, modules, and workflows, including core service processes such as Incident, Problem, Change, and Service Request.
• Implement integrations with third-party systems using REST, SOAP, and API-based technologies.
• Design, develop, and optimize platform-level logic and automation by writing configuration scripts, event-driven code, and workflow execution routines to enforce business rules, manage data operations, and support complex interaction patterns across the enterprise.
• Analyze system performance issues, apply corrective actions, and manage upgrades.
• Stay current with platform releases, emerging features, and industry best practices for enterprise application ecosystems.
• Develops and executes test plans and test cases; implements scalable and reliable automated tests and frameworks.
• Develops acceptance criteria related to functional and non-functional requirements, business processes, features, user stories, and business rules.
• Utilizes appropriate tools and techniques to evaluate user experiences of systems, products, services, or devices, and validates that security, usability, and accessibility requirements have been met.
• Develops, configures, and maintains tools to identify, track, log, and maintain accurate, complete, and current system information; develops and maintains associated operational documentation.
• Maintains application support processes and uses application management software tools to investigate issues, prioritize and diagnose incidents, collect performance statistics, and create reports.
• Defines, documents, and executes small projects or sub-projects. May act as product owner for one or more lower-value products or services, managing elements of the product life cycle to meet customer and user needs and achieve financial or other targets.
• Plans, organizes, and conducts quality and safety assessments, and suggests opportunities for improvement. Contributes to identifying, analyzing, and documenting hazards and safety risks.
• Monitors and reports on supplier performance, customer satisfaction, adherence to security requirements, and market intelligence.
• Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
• Implement and manage access controls, roles, permissions, and authentication mechanisms to ensure secure and compliant system operation.
• Provides technical advice to project teams and mentors less experienced staff to foster talent development.
• Performs other duties and tasks as assigned.
• Travel may be required to other locations or other external sites.
• May need to work outside of normal work hours, supporting operations on a 24 7 basis.
• Observing the work performed by the contractor.
• Reviewing invoices and approving them if the work meets contractual standards.
• Addressing performance issues with the contractor when possible; and escalating issues to other parties as needed.

Required Qualifications:

• Bachelor’s degree and a minimum of 5 years of relevant experience. (or equivalent combination of education and experience)
• Relevant professional experience - 5 years
• Strong ServiceNow Platform Management experience - 5 years
• Hands-on experience with ServiceNow Performance Analytics, Virtual Agent, or AI Search
• Version control tools (e.g., Git, Jenkins)
• Knowledge of ITIL processes and frameworks
• Extensive knowledge of platform technologies with hands-on and high proficiency in Cloud Computing, Containerization & Orchestration, Azure, and CI CD Pipeline
• Experience with platform technology modules (ITSM, ITOM, ITAM, HRSD, CSM)
• ServiceNow Platform Expertise and Architecture experience
• ServiceNow Developing and Scripting Experience
• Hands-on ServiceNow Administration and Development experience
• Experience using IntegrationHub or MID servers
• Working in a large organization and experience with communicating with stakeholders of the ServiceNow Platform
• CMDB, Discovery, and Service Mapping experience
• Familiarity with platform technology tools (Flow Designer, Studio IDE, Update Sets)
• Knowledge of web technologies (HTML, CSS, AngularJS)
• Understanding of platform technology architecture and data model for platform technologies
• Certification(s): Requires at least one certification in the current platform/domain/technical skill. Possible certifications could be, but are not limited to: Certified Scrum Developer (CSD), Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM), Implementation Specialist Certifications (ITSM, CSM, HRSD, ITOM, SAM, HAM, Performance Analytics, Risk and Compliance), ServiceNow Certified Application Developer (CAD), ITIL Foundation preferred, Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP)

Desired Qualifications:

• Experience working with ServiceNow Impact Teams

Details:

Job Title: Senior ServiceNow Platform Engineer

Location: New York, NY 10001 (Eligible for teleworking, which is currently 2 days per week. New hires are eligible to apply 30 days after their effective date of hire)