Senior ServiceNow Engineer

The Cypress Group; New York (NY); Hybride; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Performance-based bonus

401k with company match

Comprehensive benefits

PTO

Résumé du poste

The Cypress Group seeks a ServiceNow Platform Engineer to join our healthtech client’s technology team. You will own and optimize the ServiceNow environment across an enterprise, delivering ITSM, HRSD, Knowledge, and Virtual Agent capabilities while aligning with the SDLC and stakeholder needs.

Remote or hybrid on-site work is available depending on seniority. The role offers a competitive base salary, a performance-based bonus, and comprehensive benefits including a 401(k) with company match

Qualifications

• 4+ years of professional hands-on ServiceNow experience.
• Experience across ITSM, HRSD, Knowledge and Virtual Agent.
• Strong understanding of SDLC and IT systems integration.

Responsabilités

• Support and enhance the ServiceNow platform across the enterprise environment.
• Communicate with stakeholders to ensure operational maintenance and new functionality.

Connaissances

ServiceNow

ITSM

HRSD

Knowledge

Virtual Agent

Agent Flows

ACLs

AI experiences

Formation

BSCS or equivalent

Description du poste

Our client is an innovative healthtech company changing the way patients receive services and get improved outcomes all while providing a better patient experience. Due to continued growth they are expanding their technology team and are hiring a ServiceNow Platform Engineer.

The ServiceNow Platform Engineer should have at least 4+ years of professional hands-on industry experience working with ServiceNow including hands-on experience and expertise with the following: ITSM, HRSD, Knowledge, and Virtual Agent. Additional experience with Agent Flows, ACLs and AI driven experiences are a plus. BSCS or equivalent is desired.

The ServiceNow Platform Engineer will be responsible for supporting and enhancing the ServiceNow platform across an enterprise environment. Qualified candidates must demonstrate the ability to communicate with various stakeholders across the business to ensure operational maintenance, creation of additional functionality and have a comprehensive understanding of the complete SDLC and systems integration within an IT organization. This role is open to remote or hybrid on-site in work depending on level of seniority. Applicants must demonstrate professionalism, excellent communication skills and be consumer and product-focused in their approach.

This role features competitive base salary, performance-based bonus, comprehensive benefits, 401k with company match and lots of perks and PTO.