Senior ServiceNow Platform Engineer | Automation

DXC Technology Company; Northern (KY); Hybrid; USD 106,000 - 196,000; Full time

Benefits offered by this job

DXC Benefits Program

Job summary

DXC Technology Company is seeking a Senior ServiceNow Platform Engineer to manage, enhance, and optimize the ServiceNow platform across enterprise environments. This role blends platform administration, engineering, automation, integrations, and operational support to ensure a secure, reliable, scalable ServiceNow environment.

The ideal candidate has hands-on ServiceNow administration, JavaScript, integrations, and IT operations experience, collaborating with infrastructure, cloud, security,

Qualifications

• Bachelor's degree in computer science, information technology, engineering (preferred).
• 7+ years of experience in IT, software engineering, platform engineering, or a related technology discipline.
• 3+ years of hands-on experience administering and/or engineering the ServiceNow platform.
• Strong experience with ServiceNow platform administration, configuration, troubleshooting, and operational support.
• Experience with ServiceNow upgrades, patches, cloning, releases, instance management, and platform maintenance.
• Strong understanding of ServiceNow security, roles, ACLs, users, groups, system properties, and platform configuration.
• Hands-on experience with JavaScript and ServiceNow scripting.
• Experience developing and troubleshooting REST and SOAP integrations and working with APIs.
• Experience with MID Servers and enterprise system integrations.

Responsibilities

• Administer, maintain, and optimize the ServiceNow platform across development, test, and production environments.
• Ensure platform availability, stability, security, scalability, and performance through proactive monitoring and administration.
• Plan and execute ServiceNow upgrades, patches, instance cloning, releases, and environment maintenance.
• Configure and manage ServiceNow users, groups, roles, access controls, system properties, certificates, and other platform components.
• Administer and support MID Servers, integrations, and connectivity between ServiceNow and enterprise applications.
• Monitor platform health and performance, troubleshoot complex technical issues, and implement sustainable solutions.
• Partner with infrastructure, cloud, networking, cybersecurity, application, and other technology teams to support enterprise integrations and platform initiatives.
• Support ServiceNow ITSM capabilities and ensure platform configurations align with security, governance, and ServiceNow best practices.
• Coordinate platform changes, maintenance activities, releases, and disaster recovery processes while minimizing disruption to business operations.
• Develop and maintain technical documentation, architecture standards, operational procedures, troubleshooting guides, and runbooks.
• Design, develop, test, and maintain ServiceNow solutions using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and REST/SOAP integrations.
• Build automation and reusable solutions that reduce manual effort and improve platform efficiency and reliability.
• Develop and maintain integrations between ServiceNow and internal or third-party systems using REST APIs, SOAP, MID Servers, and other integration technologies.
• Participate in incident, problem, and root cause analysis activities involving the ServiceNow platform.
• Identify opportunities to improve platform performance, reliability, automation, security, and user experience.
• Provide technical leadership, mentoring, and guidance on ServiceNow administration, development, automation, and engineering best practices.

Skills

ServiceNow Admin

JavaScript

REST/SOAP integrations

MID Servers

Platform engineering

Education

Bachelor's degree in CS/IT/Engineering

Tools

Flow Designer

IntegrationHub

REST/SOAP APIs

Job description

DXC Technology Company is seeking a Senior ServiceNow Platform Engineer to manage, enhance, and optimize the ServiceNow platform across enterprise environments. This role blends platform administration, engineering, automation, integrations, and operational support to ensure a secure, reliable, scalable ServiceNow environment.

The ideal candidate has hands-on ServiceNow administration, JavaScript, integrations, and IT operations experience, collaborating with infrastructure, cloud, security,