Senior ServiceNow Engineer (Digital Transformation)

United States Digital Space LLC

United States

Remote

USD 120,000 - 160,000

Full time

14 days+

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Benefits offered by this job

5 weeks leave

Hybrid working

Wellbeing fund

Profit sharing

CSR days

Job summary

United States Digital Space LLC is seeking a Senior ServiceNow Engineer to join our Technology & Cyber team. You will design, configure, test and support ServiceNow solutions, applying best practices and aligning with our transition to cloud-based platforms.

You will collaborate with the Head of Operational Excellence and the Centre of Excellence, solving problems, defining technical requirements, and driving automation across ITSM, CSM, HRSD and related modules in an Agile environment.

Qualifications

Certified System Administrator required.
Certified Application Developer preferred.
ITIL foundation certification is preferred.
Experience in ServiceNow ITSM implementations and support.
Additionally, experience in CSM and HRSD a huge plus.
Well organised and proactive individual who is calm under pressure with the ability to problem solve.
Experienced in working in an Agile environment with the ability to prioritise appropriately.
Excellent soft skills with the ability to communicate to all levels within the business.

Responsibilities

System design, configuration, testing and support.
Implementing ServiceNow standards as best practices.
Working with Workflow Studio flows and integrations.
Supporting our current stack as BAU - CSM, ITSM, FCM, WSD and more.
Ability to define, document and implement technical requirements.
Experience in integrations & Service Graph Connections.
Identify opportunities to automate business processes and end user experience in general.