ServiceNow Platform Engineer - Insurance

DXC Technology Company; United States; On-site; USD 140,000 - 175,000; Full time

Job summary

DXC Technology seeks a Senior ServiceNow Platform Engineer to manage and optimize the ServiceNow environment across enterprise contexts. You will balance platform administration, automation, and development with a focus on reliability, security, and scalable operations.

Approximately 20% of the role centers on development and automation, while the remainder emphasizes platform engineering, administration, and operational excellence.

Qualifications

• 7+ years in IT or platform engineering.
• 3+ years hands-on ServiceNow experience.
• Experience with ServiceNow upgrades, cloning, and instance management.
• Strong troubleshooting and problem-solving skills.
• Experience with ITSM processes.

Responsibilities

• Administer and optimize the ServiceNow platform across dev/test/prod.
• Plan upgrades, patches, cloning, releases, and environment maintenance.
• Configure users, roles, ACLs, and platform properties.
• Develop integrations using REST/SOAP and MID Servers.
• Monitor health, troubleshoot issues, and implement reliable solutions.
• Provide documentation, runbooks, and engineering guidance.

Skills

Troubleshooting

Analytical thinking

Communication

Collaboration

Automation mindset

Prioritization

Education

Bachelor's degree in CS/IT/Engineering

Tools

ServiceNow

REST API

SOAP

MID Server

CI/CD tools

Cloud platforms

Job description

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

We are seeking an experienced Senior ServiceNow Platform Engineer to manage, enhance, and optimize the ServiceNow platform across enterprise environments. This role combines platform administration, engineering, automation, integrations, and operational support to ensure a secure, reliable, scalable, and high-performing ServiceNow environment.

Approximately 20% of the role will focus on ServiceNow development and automation, with the remaining focus on platform engineering, administration, reliability, and operational excellence.

Key Responsibilities

• Administer, maintain, and optimize the ServiceNow platform across development, test, and production environments.
• Ensure platform availability, stability, security, scalability, and performance through proactive monitoring and administration.
• Plan and execute ServiceNow upgrades, patches, instance cloning, releases, and environment maintenance.
• Configure and manage ServiceNow users, groups, roles, access controls, system properties, certificates, and other platform components.
• Administer and support MID Servers, integrations, and connectivity between ServiceNow and enterprise applications.
• Monitor platform health and performance, troubleshoot complex technical issues, and implement sustainable solutions.
• Partner with infrastructure, cloud, networking, cybersecurity, application, and other technology teams to support enterprise integrations and platform initiatives.
• Support ServiceNow ITSM capabilities and ensure platform configurations align with security, governance, and ServiceNow best practices.
• Coordinate platform changes, maintenance activities, releases, and disaster recovery processes while minimizing disruption to business operations.
• Develop and maintain technical documentation, architecture standards, operational procedures, troubleshooting guides, and runbooks.
• Build automation and reusable solutions that reduce manual effort and improve platform efficiency and reliability.
• Develop and maintain integrations between ServiceNow and internal or third-party systems using REST APIs, SOAP, MID Servers, and other integration technologies.
• Participate in incident, problem, and root cause analysis activities involving the ServiceNow platform.
• Identify opportunities to improve platform performance, reliability, automation, security, and user experience.
• Provide technical leadership, mentoring, and guidance on ServiceNow administration, development, automation, and engineering best practices.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
• 7+ years of experience in IT, software engineering, platform engineering, or a related technology discipline.
• 3+ years of hands-on experience administering and/or engineering the ServiceNow platform.
• Strong experience with ServiceNow platform administration, configuration, troubleshooting, and operational support.
• Experience with ServiceNow upgrades, patches, cloning, releases, instance management, and platform maintenance.
• Strong understanding of ServiceNow security, roles, ACLs, users, groups, system properties, and platform configuration.
• Experience with ServiceNow development components such as Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and/or related platform capabilities.
• Experience developing and troubleshooting REST and SOAP integrations and working with APIs.
• Experience with MID Servers and enterprise system integrations.
• Strong troubleshooting, debugging, analytical, and problem-solving skills.
• Experience working with ITSM processes and enterprise technology environments.
• Strong written and verbal communication skills with the ability to collaborate effectively across technical and business teams.
• Ability to manage multiple priorities and work effectively in a fast-paced enterprise environment.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD) or other relevant ServiceNow certifications.
• Experience with additional ServiceNow modules beyond core ITSM.
• Experience with ServiceNow IntegrationHub, Flow Designer, or advanced automation capabilities.
• Experience with cloud platforms and enterprise infrastructure technologies.
• Experience with DevOps, CI/CD, source control, or automated deployment practices.
• Experience with performance optimization, platform governance, and enterprise ServiceNow architecture.
• Advanced degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Experience providing technical leadership or mentoring to other engineers and administrators.

What You'll Bring

• A platform engineering mindset focused on reliability, scalability, security, and continuous improvement.
• The ability to move comfortably between platform administration, troubleshooting, automation, and development.
• Strong ownership of technical problems from investigation through resolution.
• A collaborative approach to working with engineers, architects, security professionals, application teams, and business stakeholders.
• A passion for automation and finding practical ways to eliminate repetitive operational work.
• The ability to translate complex technical requirements into reliable, maintainable ServiceNow solutions.