Senior ServiceNow Platform Engineer

Aurum Data Solutions Inc; Birmingham (AL); Hybrid; USD 130,000 - 170,000; Full time

Job summary

Aurum Data Solutions Inc. is seeking a Senior ServiceNow Platform Engineer to join our Birmingham, AL team on-site/hybrid terms. The role focuses on end-to-end Tenant-to-Tenant migrations, platform enhancements, robust integrations, and comprehensive testing strategies.

You will architect and deliver on the destination tenant, ensure governance and security, mentor junior engineers, and drive performance alongside ITSM/ITOM workflows in a dynamic enterprise environment.

Qualifications

• 7 years of dedicated, hands-on engineering/development experience on the ServiceNow platform.
• Direct experience planning and executing ServiceNow instance consolidation, instance cloning, or tenant-to-tenant migration.
• Proficiency in JavaScript, GlideScript, HTML, CSS, AngularJS, JSON, and XML.
• Advanced expertise in Script Includes, Business Rules, Flow Designer, Integration Hub, Workflow Editor, and UI Actions.
• Extensive experience building REST/SOAP web services and custom Scripted REST APIs.
• Hands-on experience developing test suites using ServiceNow Automated Test Framework (ATF).
• ServiceNow Core Modules: ITSM (Incident, Change, Problem, Request) and ITOM/CMDB/ITAM/HRSD as applicable.
• Location & Presence: Based in or willing to relocate to Birmingham, Alabama.

Responsibilities

• Lead Tenant-to-Tenant migration and architecture from discovery to cutover.
• Design and develop on the destination ServiceNow tenant with best practices for governance and security.
• Build and maintain integrations with ERP, CRM, CI/CD, and identity providers; develop REST/SOAP services and webhook handlers.
• Oversee testing strategies, ATF automation, and CI/CD deployment pipelines for migrations and upgrades.
• Collaborate with Head of ServiceNow Platform and stakeholders, document architecture, and mentor junior staff.

Skills

JavaScript

GlideScript

HTML

CSS

AngularJS

JSON

XML

Script Includes

Business Rules

Flow Designer

Integration Hub

Workflow Editor

UI Actions

REST

SOAP

ATF

ITSM

ITOM

CMDB

Tenant-to-Tenant Migration

Tools

ServiceNow

Import Sets

Transform Maps

IDR

Jira

Azure DevOps

Job description

JD - Senior ServiceNow Platform Engineer

Location: Birmingham, AL (On-site / Hybrid)

Department: Enterprise Applications / Platform Engineering

Position Overview

We are seeking an experienced and hands-on Senior ServiceNow Platform Engineer to join our enterprise platform team in Birmingham, AL. Reporting directly to the Head of ServiceNow Platform, you will play a critical role in executing an end-to-end ServiceNow Tenant-to-Tenant Migration, architecting and delivering new platform capabilities on the destination tenant, building robust third-party integrations, and driving comprehensive automated and manual testing strategies.

This role blends strategic engineering with hands-on development across ITSM, ITOM, and custom platform applications, ensuring standard architectural integrity, minimal downtime, and adherence to ServiceNow best practices.

Key Responsibilities

1. Tenant-to-Tenant Migration & Architecture

• Lead technical discovery, data mapping, and migration strategy from the source instance to the destination ServiceNow tenant.
• Design and execute migration plans for custom tables, platform configurations, system properties, scoped applications, update sets, and historical transactional data.
• Cleanse, normalize, and reconcile configuration drift, technical debt, and duplicate records during migration.
• Minimize business disruption and platform downtime during migration cutovers and post-migration validation windows.

2. Destination Tenant Development & Enhancements

• Architect, configure, and develop scalable solutions on the destination tenant using ServiceNow best practices (App Engine, Flow Designer, Integration Hub, UI Builder, Client Scripts, Script Includes, and Business Rules).
• Design intuitive Service Catalog items, Record Producers, and automated multi-step workflows.
• Enforce instance governance, security controls (ACLs), domain separation/access boundaries, and performance optimization guidelines.

3. Integrations & API Development

• Design, build, and maintain enterprise integrations connecting ServiceNow with ERP, CRM, CI/CD, identity providers (SSO/Okta/Azure AD), and monitoring tooling.
• Develop custom REST/SOAP web services, Scripted REST APIs, webhook handlers, and Integration Hub spokes.
• Ensure secure communication channels (OAuth 2.0, mutual TLS) and implement resilient error-handling, payload validation, and retry mechanisms.

4. Testing, Quality Assurance & Deployment

• Define and execute unit, functional, integration, and user acceptance testing (UAT) across development, sub-production, and production environments.
• Build and maintain automated test suites using the Automated Test Framework (ATF) to reduce regression cycles during migrations and family upgrades.
• Oversee update set governance, CI/CD deployment pipelines, code review routines, and production release management.

5. Collaboration & Platform Leadership

• Partner closely with the Head of ServiceNow Platform, platform administrators, product owners, and business stakeholders to align sprint deliverables with strategic roadmaps.
• Document technical architecture specifications, data schemas, interface agreements, and standard operating procedures (SOPs).
• Mentor junior developers and system administrators on clean code practices and ServiceNow architectural standards.

Required Qualifications

• Experience:

• 7 years of dedicated, hands-on engineering/development experience on the ServiceNow platform.

• Direct experience planning and executing ServiceNow instance consolidation, instance cloning, or tenant-to-tenant migration.

• Technical Skills:

• Proficiency in JavaScript, GlideScript, HTML, CSS, AngularJS, JSON, and XML.

• Advanced expertise in Script Includes, Business Rules, Flow Designer, Integration Hub, Workflow Editor, and UI Actions.

• Extensive experience building REST/SOAP web services and custom Scripted REST APIs.

• Hands-on experience developing test suites using ServiceNow Automated Test Framework (ATF).

• ServiceNow Core Modules: Strong background working across ITSM (Incident, Change, Problem, Request) and one or more adjacent suites (ITOM/CMDB, ITAM, SPM, or HRSD).

• Location & Presence: Based in or willing to relocate to Birmingham, Alabama.

Preferred Qualifications & Certifications

• Certifications (Highly Preferred):

• Certified System Administrator (CSA)

• Certified Application Developer (CAD)

• Certified Implementation Specialist (CIS) in ITSM or platform-adjacent modules

• Experience migrating data using tools like ServiceNow Import Sets, Transform Maps, Instance Data Replication (IDR), or custom ETL tools.

• Familiarity with Agile/Scrum development methodologies and Jira/Azure DevOps integration.

• Experience with platform performance tuning, large-scale CMDB reconciliations, and platform upgrades.