Servicenow Application Engineer

TEKsystems; Glen Allen (VA); On-site; USD 83,000 - 96,000; Full time

Job summary

TEKsystems seeks a Senior ServiceNow Developer/Architect to lead architecture, development, governance, and modernization of a growing ServiceNow environment based in Glen Allen, VA. This role focuses on ITSM, CMDB, HAM, SAM, and enterprise integrations within an expanding platform.

The position is Contract to Hire, onsite in Glen Allen, VA with a pay range of $60.00 - $70.00/hr. You will drive platform upgrades, automation, and best practices while collaborating with diverse stakeholders.

Qualifications

• 7+ years of hands-on ServiceNow development and platform engineering experience.
• Experience leading complex ServiceNow implementations and architectural decisions.
• Strong expertise in JavaScript, Glide API, ServiceNow data model, ACLs, scoped applications, and platform security.
• Experience with Flow Designer, Integration Hub, REST APIs, SOAP services, MID Servers, and enterprise integrations.
• Ability to function as a Senior technical owner balancing architecture, development, governance, and stakeholder management.
• Bachelor's degree in Information Technology or related field, or equivalent experience.
• ServiceNow Certified System Administrator (CSA) certification required.
• Authorized to work in the United States on a permanent basis.

Responsibilities

• Lead the architecture, design, development, and support of enterprise ServiceNow applications and platform capabilities.
• Develop and maintain business rules, script includes, UI actions, custom applications, workflows, and Flow Designer automations.
• Design and support REST/SOAP integrations with enterprise systems and third-party applications.
• Drive platform strategy and best practices across ITSM, CMDB, HAM, SAM, and future ServiceNow modules.
• Partner with business stakeholders, analysts, and technical teams to define requirements and implementation roadmaps.
• Establish and enforce platform governance, development standards, release processes, and technical documentation.
• Lead platform upgrades, regression testing efforts, technical assessments, and remediation activities.
• Manage technical enhancement and defect backlogs while ensuring high-quality delivery and deployment practices.
• Provide advanced troubleshooting, root cause analysis, mentoring, and escalation support for complex platform issues.
• Participate in sprint planning, code reviews, and release management activities.

Skills

ServiceNow Development

ServiceNow Architecture

ITSM

CMDB

HAM / SAM

Integrations (REST/SOAP)

Flow Designer

JavaScript

Platform Governance

Enterprise ServiceNow Implementations

Education

Bachelor's degree in Information Technology or related field

ServiceNow Certified System Administrator (CSA)

Tools

Flow Designer

Integration Hub

REST APIs

SOAP services

MID Servers

Git

DevOps practices

ServiceNow deployment tools

Job description

Industry: Commercial Insurance

Location: Albany, NY, Chicago, IL, Omaha, NE, or Glen Allen, VA (5 Days Onsite)

Employment Type: Contract-to-Hire

Eligibility: Must be a U.S. Citizen or Active Green Card Holder. No sponsorship or sponsorship transfers available.

Project Overview

Our client in the commercial insurance industry is seeking a Senior ServiceNow Developer / Architect to serve as the primary technical SME for a growing enterprise ServiceNow environment. This individual will play a key role in supporting the organization's expansion efforts following major business acquisitions that are significantly increasing the ServiceNow user base and platform demand.

This position will lead the architecture, development, governance, and modernization of the ServiceNow platform while partnering with business and technical stakeholders to deliver scalable, secure, and maintainable solutions. The role offers the opportunity to shape the future of the platform through new implementations, automation initiatives, CMDB enhancements, asset management programs, and enterprise integrations.

Key Responsibilities

• Lead the architecture, design, development, and support of enterprise ServiceNow applications and platform capabilities.

• Develop and maintain business rules, script includes, UI actions, custom applications, workflows, and Flow Designer automations.

• Design and support REST/SOAP integrations with enterprise systems and third-party applications.

• Drive platform strategy and best practices across ITSM, CMDB, HAM, SAM, and future ServiceNow modules.

• Partner with business stakeholders, analysts, and technical teams to define requirements and implementation roadmaps.

• Establish and enforce platform governance, development standards, release processes, and technical documentation.

• Lead platform upgrades, regression testing efforts, technical assessments, and remediation activities.

• Manage technical enhancement and defect backlogs while ensuring high-quality delivery and deployment practices.

• Provide advanced troubleshooting, root cause analysis, mentoring, and escalation support for complex platform issues.

• Participate in sprint planning, code reviews, and release management activities.

Impact & Initiatives

This role will directly support a rapidly growing ServiceNow environment as the organization integrates newly acquired business units and expands platform adoption across hundreds of additional users. The successful candidate will drive modernization efforts focused on:

• ServiceNow platform scalability and governance

• CMDB maturity and data quality improvements

• Hardware Asset Management (HAM) and Software Asset Management (SAM) initiatives

• Workflow automation and service catalog enhancements

• Enterprise system integrations

• Reporting and operational dashboard development

• Platform upgrade readiness and long-term architectural planning

Required Qualifications

• 7+ years of hands-on ServiceNow development and platform engineering experience.

• Experience leading complex ServiceNow implementations and architectural decisions.

• Strong expertise in JavaScript, Glide API, ServiceNow data model, ACLs, scoped applications, and platform security.

• Experience with Flow Designer, Integration Hub, REST APIs, SOAP services, MID Servers, and enterprise integrations.

• Ability to function as a Senior technical owner balancing architecture, development, governance, and stakeholder management.

• Bachelor's degree in Information Technology or related field, or equivalent experience.

• ServiceNow Certified System Administrator (CSA) certification required.

• Authorized to work in the United States on a permanent basis.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD).

• Certified Implementation Specialist (CIS) certification, particularly ITSM.

• Experience with Automated Test Framework (ATF).

• Experience using Git, DevOps practices, and ServiceNow deployment tools.

• Experience supporting additional ServiceNow modules such as CSM, HRSD, SecOps, or ITOM.

Top Skills

• ServiceNow Development

• ServiceNow Architecture

• ITSM

• CMDB

• HAM / SAM

• Integrations (REST/SOAP)

• Flow Designer

• JavaScript

• Platform Governance

• Enterprise ServiceNow Implementations

Why Apply?

Join a growing organization where you'll serve as the primary ServiceNow technical expert, influence platform strategy, and lead high-visibility modernization initiatives that support business growth and enterprise-wide digital transformation.

Job Type & Location

This is a Contract to Hire position based out of Glen Allen, VA.

Pay and Benefits

The pay range for this position is $60.00 - $70.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Glen Allen, VA.

Application Deadline

This position is anticipated to close on Nov 7, 2026.

Workplace Type

This is a fully onsite position in Glen Allen,VA.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.