Senior ServiceNow Platform Architect (SPM, Integrations)

Tata Consultancy Services

Edison (NJ)

On-site

USD 165,000 - 223,000

Full time

4 days ago

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Job summary

Tata Consultancy Services in Edison, NJ seeks a Senior ServiceNow Platform Architect to lead end-to-end design and deployment of enterprise ServiceNow solutions across multiple modules, with focus on SPM. You will guide architecture, governance, integrations, and performance optimization while mentoring delivery teams.

The role requires deep ITIL knowledge, 13+ years in ServiceNow, and proven leadership in large-scale implementations.

Qualifications

13+ years total experience with 8-10 years hands-on designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role.
ServiceNow Certified candidates preferred (CIS, CSA, CTA).
Strong ITIL knowledge with ability to map processes to ServiceNow capabilities.
Experience with agile methodologies and large-scale implementations.

Responsibilities

Lead the design and implementation of end-to-end ServiceNow solutions, including SPM and related applications.
Define architectural vision and roadmap in collaboration with stakeholders.
Oversee customization/configuration for scalability and best practices.
Architect integrations with LDAP, AD, SAP, and custom APIs to ensure interoperability.
Provide technical leadership and mentor development teams for quality coding.
Identify opportunities to optimize environments for performance and cost-efficiency.
Establish governance, security, and compliance across ServiceNow environments.
Engage with clients as SME on architecture, automation, and platform capabilities.
Produce architecture diagrams, workflows, and implementation guides.
Lead upgrades, patching, and platform enhancements aligned with new releases.