Senior ServiceNow Platform Architect & Roadmap Leader
Tata Consultancy Services Limited
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Job summary
Tata Consultancy Services Limited in Cincinnati, OH seeks an Enterprise Architect to design scalable, secure ServiceNow platform architectures aligned with business objectives. Translate goals into platform strategy and guide adoption sequencing across ITSM, ITOM, CSM, and HRSD.
The role requires strong stakeholder influence, excellent communication, and deep expertise in the ServiceNow data model (CMDB, CSDM), security, and lifecycle management.
Qualifications
- CSA, CAD, CIS certifications required; CTA in pursuit or completed.
- Experience with ServiceNow platform architecture and ITSM/ITOM/CSM/HRSD.
- Strong knowledge of CMDB and CSDM data models.
Responsibilities
- Architectural advisory: translate objectives into platform strategy.
- Guide platform roadmap, sequencing adoption and design reviews.
- Lead governance to prevent platform health degradation.
- Interpret health reports and advise remediation plans.
- Risk management and stakeholder engagement from technical teams to executives.
- Demonstrate ServiceNow capabilities and guide customers through functionality.
- Advise on AI capabilities within the ServiceNow platform and alignment to business strategy.
Skills
Education
Tools
Job description
Tata Consultancy Services Limited in Cincinnati, OH seeks an Enterprise Architect to design scalable, secure ServiceNow platform architectures aligned with business objectives. Translate goals into platform strategy and guide adoption sequencing across ITSM, ITOM, CSM, and HRSD.
The role requires strong stakeholder influence, excellent communication, and deep expertise in the ServiceNow data model (CMDB, CSDM), security, and lifecycle management.
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