Senior ServiceNow Platform Architect | Global Transformation Lead

Tata Consultancy Services Limited; Union Beach (NJ); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

401K Plan

Certification & Training Reimbursement

Vacation, Time Off, Holidays

Job summary

Tata Consultancy Services Limited is seeking an experienced ServiceNow Platform Lead / Principal Architect with 10+ years of IT experience. You will lead platform governance, architecture, and enterprise integrations to deliver scalable ServiceNow solutions aligned with business objectives.

The role oversees roadmaps, solution design, and cross-functional delivery across ITSM, HRSD, CMDB, CSDM, and ITOM. Strong vendor management and global team leadership are essential to success.

Qualifications

• 10+ years of IT experience.
• 10+ years of ServiceNow experience.
• Experience leading enterprise ServiceNow implementations and transformations.
• Experience managing global teams and vendor engagements.
• Proven track record delivering large-scale ServiceNow programs.

Responsibilities

• Own and govern the ServiceNow platform roadmap, release management, backlog prioritization, and platform lifecycle.
• Establish governance frameworks, standards, best practices, and architecture principles.
• Lead platform modernization initiatives and adoption of new ServiceNow capabilities.
• Define operational metrics, and continuous improvement strategies.
• Design scalable enterprise solutions across ServiceNow modules including ITSM, HRSD, ITOM, CSM, CMDB & CSDM, Service Catalog, Knowledge Management, Employee Center.
• Provide architecture leadership for complex business transformations.
• Ensure adherence to ServiceNow best practices and platform standards.

Skills

IT governance

Platform leadership

Enterprise transformations

Global team leadership

Vendor management

Tools

ServiceNow

REST/SOAP APIs

IntegrationHub

MID Server

CSDM

Job description

Tata Consultancy Services Limited is seeking an experienced ServiceNow Platform Lead / Principal Architect with 10+ years of IT experience. You will lead platform governance, architecture, and enterprise integrations to deliver scalable ServiceNow solutions aligned with business objectives.

The role oversees roadmaps, solution design, and cross-functional delivery across ITSM, HRSD, CMDB, CSDM, and ITOM. Strong vendor management and global team leadership are essential to success.