Senior ServiceNow Platform Architect (Remote)

Diverse Lynx, LLC; Cincinnati (OH); Hybrid; USD 140,000 - 160,000; Full time

Job summary

Diverse Lynx LLC is seeking a ServiceNow Platform Architect to define platform strategy, design scalable architectures, and guide customers in governance and AI capabilities. Location: Cincinnati, OH / Remote. Full-time role with a competitive USD salary.

You will lead architectural governance, roadmap development, and stakeholder alignment across ITSM and other ServiceNow workflows. The ideal candidate has deep ServiceNow expertise, TOGAF knowledge, and certifications (CSA, CAD, CIS) with

Qualifications

• Must have extensive ServiceNow platform architecture experience across CMDB, CSDM, integrations, security, and lifecycle management.
• Deep ITSM knowledge with expertise in ITOM, CSM, HRSD, or SecOps.
• Ability to develop platform strategies and roadmaps aligned with customer objectives.
• Knowledge of TOGAF and enterprise architecture concepts.
• Understanding of Now Assist and Agentic AI in business outcomes.

Responsibilities

• Define ServiceNow platform strategy and translate business objectives into scalable architectural solutions.
• Develop platform roadmaps and guide ServiceNow workflows and products to maturity.
• Lead architecture reviews and governance discussions to maintain health, security, performance, and upgradeability.
• Identify risks and technical debt; propose remediation plans and risk mitigation.
• Build trusted relationships with customer stakeholders and executives.
• Conduct architectural workshops and communicate design decisions clearly.
• Advise on ServiceNow AI capabilities in alignment with the client's AI strategy.

Skills

ServiceNow platform architecture

ITSM expertise

Platform strategy

Enterprise architecture (TOGAF)

ServiceNow AI capabilities (Now Assist

Stakeholder management

Education

CSA

CAD

CIS

ArchX - Advanced Architecture

CTA

Now Assist Essentials

Now Assist Executive Micro-Certification

Agentic AI Executive Micro-Certification

Tools

CMDB

CSDM

ITOM

CSM

HRSD

SecOps

Job description

Diverse Lynx LLC is seeking a ServiceNow Platform Architect to define platform strategy, design scalable architectures, and guide customers in governance and AI capabilities. Location: Cincinnati, OH / Remote. Full-time role with a competitive USD salary.

You will lead architectural governance, roadmap development, and stakeholder alignment across ITSM and other ServiceNow workflows. The ideal candidate has deep ServiceNow expertise, TOGAF knowledge, and certifications (CSA, CAD, CIS) with