Senior ServiceNow Architect — Remote, Platform & Roadmap Lead

Tech Mirrors; Phoenix (AZ); Remote; USD 96,000 - 165,000; Full time

Job summary

Tech Mirrors in Phoenix, AZ is seeking an experienced ServiceNow Architect (10+ years) for a remote contract. The candidate will design scalable, secure ServiceNow architectures aligned with business objectives and drive platform roadmaps.

The role requires deep ITSM expertise, governance experience, and the ability to communicate complex decisions to executives and stakeholders. CSA certification is preferred for this position.

Qualifications

• 10+ years of ServiceNow architecture experience.
• Strong knowledge of CMDB and data model (CSDM).
• Experience with platform governance and enterprise architecture principles.

Responsibilities

• Design scalable, secure ServiceNow architectures aligned with business objectives.
• Develop and maintain platform roadmaps and adoption plans.
• Engage with stakeholders across all levels, including executives, to influence outcomes.
• Diagnose complex problems and define scalable resolution approaches.
• Drive security, integration patterns, and lifecycle management for ServiceNow implementations.

Skills

ServiceNow knowledge

ITSM expertise

Workflow design

Enterprise architecture

Governance frameworks

Stakeholder influence

Clear communication

Problem solving

Education

Certified System Administrator (CSA)

Job description

Tech Mirrors in Phoenix, AZ is seeking an experienced ServiceNow Architect (10+ years) for a remote contract. The candidate will design scalable, secure ServiceNow architectures aligned with business objectives and drive platform roadmaps.

The role requires deep ITSM expertise, governance experience, and the ability to communicate complex decisions to executives and stakeholders. CSA certification is preferred for this position.