Remote ServiceNow Platform Architect & Admin

PlanIT Group, LLC; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

PlanIT Group, LLC is seeking a Certified ServiceNow Platform Administrator/Architect for a fully remote role in the United States. The candidate will oversee administration, configuration, and architectural guidance across ITSM modules, integrations, and governance.

The role requires a CSA certification, 8–12 years of experience, and a degree in a related field. Strong communication and ability to leverage AI tools are essential for success.

Qualifications

• Current ServiceNow CSA certification is required.
• A minimum of eight (8) to twelve (12) years of relevant experience.
• A degree from an accredited college or university in an applicable field is required. If the degree is not in an applicable field, four (4) additional years of related experience are required.
• Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB.
• Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration.
• Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
• Experience managing platform updates, releases, instance clone activities, patches, and upgrades.
• Experience monitoring platform performance, instance health, and maintenance activities.
• Experience supporting integrations between ServiceNow and other enterprise systems.
• Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.

Responsibilities

• Perform day-to-day administration, maintenance, and operations of the ServiceNow platform.
• Administer users, groups, roles, ACLs, and overall platform configuration.
• Manage platform updates, patches, releases, instance clone activities, and upgrades.
• Monitor platform performance, instance health, and ServiceNow emails and incident tickets requesting technical assistance.
• Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB.
• Perform monthly ServiceNow SOX audit activities as defined by US Government Client.
• Maintain ServiceNow foundation data and ensure data quality.
• Plan, design, and implement new applications and configurations, including organizational group roles and Change Coordinator groups as needed.
• Configure and support workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
• Recommend and create application configurations, standards, and administrative evaluations based on functional specifications and application reviews.
• Confirm that all configurations conform to US Government Client standards.
• Implement assigned Change Requests.
• Perform CAT/functionality tests prior to production implementations.
• Support system interfaces, eBonding, and internal services (e.g., eAccess).
• Coordinate and support integration between ServiceNow and other enterprise systems.
• Provide architectural guidance for platform design, integration strategy, and long-term maintainability.
• Support REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub.
• Provide administration and operations support across the full ServiceNow suite, including Incident Management, Problem Management, Change Management, Service Catalog, Service Level Management, and Asset Management.
• Provide Change Management administration, oversight, and operational support.
• Perform Risk Management oversight.
• Unit test systems and provide SIT/CAT plans and assistance.
• Support Automated Test Framework (ATF), regression testing, and customer acceptance testing.
• Document and verify that all work meets US Government Client standards.
• Act as an escalation point for US Government Client ServiceNow support for end-user inquiries and consultation.
• Perform application and end-user support; serve as a ServiceNow Subject Matter Expert (SME).
• Provide ServiceNow education and training to end users and stakeholders.
• Collaborate with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
• Provide new development requirements as needed.

Skills

ServiceNow administration

Policy & governance

JavaScript basics

ATF testing

SDLC / Agile

Communication skills

Education

Bachelor’s degree or higher in a relevant field

Tools

ServiceNow

Transform Maps

MID Server

Integration Hub

Job description

PlanIT Group, LLC is seeking a Certified ServiceNow Platform Administrator/Architect for a fully remote role in the United States. The candidate will oversee administration, configuration, and architectural guidance across ITSM modules, integrations, and governance.

The role requires a CSA certification, 8–12 years of experience, and a degree in a related field. Strong communication and ability to leverage AI tools are essential for success.