Senior ServiceNow Platform Architect & CMDB Lead

Tata Consultancy Services; Jersey City (NJ); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

401K plan

Job summary

Tata Consultancy Services is seeking a seasoned Solution Architect with deep ServiceNow expertise in the United States. The role focuses on defining and delivering platform-wide strategies, leading CMDB health initiatives, and guiding large-scale implementations for major customers.

You will collaborate with client teams and partners, ensuring upgrades are smooth, standards are followed, and solution designs align with business objectives and industry trends.

Qualifications

• 12+ years of experience in Solution Architecture and 5+ years in ServiceNow as an Architect.
• At least 2 implementation projects, including large customers.
• Strong knowledge of ServiceNow Platform and multiple products.
• Lead CMDB health improvement initiatives focusing on completeness and compliance.
• Experience with upgrades and reducing customization for rapid upgrades.
• Ability to work in a consulting/advisory role with customers.
• Ability to assess health: performance, manageability, usability, scalability, upgradability, security.
• Create strategies aligned with the client's short- and long-term needs.

Responsibilities

• Assist in developing standards for maintaining ServiceNow health and architecture.
• Provide technical guidance in platform development and enterprise solutions.
• Work in a consulting/advisory role with customers.
• Assess platform health across performance, manageability, usability, scalability, and security.
• Create detailed strategies aligned with client goals and business trends.
• Collaborate with customer platform teams to roadmap ServiceNow in line with objectives.

Skills

Solution Architecture

ServiceNow Architect

CMDB health

Platform upgrades

Client advisory

Troubleshooting

Environment migrations

Communication

Education

Bachelor of Computer Science

Tools

Update Sets

XMLs

Cloning

Deployments

ServiceNow Integrations

Job description

Tata Consultancy Services is seeking a seasoned Solution Architect with deep ServiceNow expertise in the United States. The role focuses on defining and delivering platform-wide strategies, leading CMDB health initiatives, and guiding large-scale implementations for major customers.

You will collaborate with client teams and partners, ensuring upgrades are smooth, standards are followed, and solution designs align with business objectives and industry trends.