Senior ServiceNow Lead Developer — Remote

Cognizant; Richmond (VA); Remote; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays and PTO

401(k) plan and contribution

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Career opportunity at Cognizant for an experienced ServiceNow Lead Developer to drive design, development, integration, and enhancement of enterprise ServiceNow solutions. You will provide technical leadership to teams, enforce platform best practices, and deliver scalable solutions across multiple ServiceNow modules while aligning with business and IT objectives.

Remote role with a strong emphasis on governance, upgrades, and ATF. Visa sponsorship is not offered.

Qualifications

• 6+ years of hands-on ServiceNow development and administration.
• 2+ years leading ServiceNow development teams or projects.
• Strong expertise in JavaScript, Glide API, Service Portal, App Engine, Flow Designer, and Integration Hub.
• Proven experience with ITSM, CMDB, and CSDM.
• Hands-on experience with at least two additional ServiceNow modules such as ITOM, ITAM/HAM, CSM, HRSD, SPM, or SecOps.
• Experience designing and implementing REST/SOAP integrations and MID Server configurations.
• Strong understanding of Agile/Scrum methodologies and ITIL processes.
• Experience with ServiceNow upgrades, release management, and governance.

Responsibilities

• Lead ServiceNow development activities, including design reviews, code reviews, and deployment planning.
• Design and develop solutions leveraging ServiceNow platform capabilities across ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, HRSD.
• Develop and optimize Client Scripts, Business Rules, Script Includes, UI Policies, and Flow Designer workflows.
• Architect and implement integrations using Integration Hub, REST APIs, SOAP services, and MID Servers.
• Establish CMDB governance, Discovery schedules, data reconciliation, and CSDM alignment.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Support platform upgrades, release management, and ATF implementation.
• Provide technical mentoring to developers, administrators, and support teams.
• Troubleshoot production issues and performance bottlenecks.
• Ensure adherence to ServiceNow development standards and best practices.

Skills

ServiceNow development

JavaScript

Glide API

Service Portal

Flow Designer

Integration Hub

ITSM

CMDB

CSDM

ITOM

ITAM/HAM

CSM

HRSD

ITIL

REST/SOAP integrations

MID Server

Agile/Scrum

Tools

REST API

SOAP

MID Server

Job description

Career opportunity at Cognizant for an experienced ServiceNow Lead Developer to drive design, development, integration, and enhancement of enterprise ServiceNow solutions. You will provide technical leadership to teams, enforce platform best practices, and deliver scalable solutions across multiple ServiceNow modules while aligning with business and IT objectives.

Remote role with a strong emphasis on governance, upgrades, and ATF. Visa sponsorship is not offered.