Remote ServiceNow Lead Developer

Cognizant; Memphis (TN); Remote; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays

401(k) plan and contribution

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an experienced ServiceNow Lead Developer to guide design, development, integration, and enhancement of enterprise ServiceNow solutions. You will provide technical leadership to development teams, drive platform best practices, and deliver scalable solutions aligned with business objectives.

The role emphasizes ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD with responsibilities spanning design reviews, deployment planning, and upgrade support.

Qualifications

• 6+ years of hands-on ServiceNow development and administration experience.
• 2+ years of experience leading ServiceNow development teams or projects.
• Strong expertise in JavaScript, Glide API, Service Portal, App Engine, Flow Designer, and Integration Hub.
• Proven experience with ITSM, CMDB, and CSDM.
• Hands-on experience with at least two additional ServiceNow modules such as ITOM, ITAM/HAM, CSM, HRSD, SPM, or SecOps.
• Experience designing and implementing REST/SOAP integrations and MID Server configurations.
• Strong understanding of Agile/Scrum methodologies and ITIL processes.
• Experience with ServiceNow upgrades, release management, and governance.

Responsibilities

• Lead ServiceNow development activities, including design reviews, code reviews, and deployment planning.
• Design and develop solutions leveraging ServiceNow platform capabilities, including ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD.
• Develop and optimize Client Scripts, Business Rules, Script Includes, UI Policies, and Flow Designer workflows.
• Architect and implement integrations using Integration Hub, REST APIs, SOAP services, and MID Servers.
• Establish and maintain CMDB governance, Discovery schedules, data reconciliation rules, and CSDM alignment.
• Collaborate with business stakeholders, architects, and product owners to translate requirements into technical solutions.
• Support platform upgrades, release management activities, and Automated Test Framework (ATF) implementation.
• Provide technical mentoring and guidance to developers, administrators, and support teams.
• Troubleshoot and resolve complex production issues and performance bottlenecks.
• Ensure adherence to ServiceNow development standards and best practices.

Skills

JavaScript

Glide API

Service Portal

App Engine

Flow Designer

Integration Hub

Tools

MID Server

Job description

Cognizant is seeking an experienced ServiceNow Lead Developer to guide design, development, integration, and enhancement of enterprise ServiceNow solutions. You will provide technical leadership to development teams, drive platform best practices, and deliver scalable solutions aligned with business objectives.

The role emphasizes ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD with responsibilities spanning design reviews, deployment planning, and upgrade support.