Senior ServiceNow Tech Lead Remote Platform & Architecture

Cognizant

Annapolis (MD)

Remote

USD 108,000 - 122,000

Full time

9 days ago

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Job summary

Cognizant is seeking a ServiceNow Technical Lead for a full-time remote opportunity in the United States. The role provides hands-on technical leadership, solution architecture guidance, and delivery oversight for the ServiceNow platform, bridging business stakeholders and technical developers to drive roadmap execution.

The Lead will mentor developers and admins, enforce development standards, and design end-to-end solutions across ITSM, ITOM, HAM/SAM, CSDM/CMDB, CSM, and HRSD, including

Qualifications

Six or more years in ServiceNow design, implementation, and admin work.
Proven leadership of technical teams or projects for 2+ years.
Strong knowledge of ITSM, CMDB/CSDM, and multiple core modules.

Responsibilities

Lead day-to-day operations, code reviews, and QA for engineers, admins, and analysts.
Enforce standards, scoping, and release workflows to reduce debt.
Mentor on scripts, Flow Designer, and platform upgrades.
Architect end-to-end solutions using OOTB capabilities across ITSM, ITOM, CSDM/CMDB, CSM, HRSD.
Design enterprise integrations via Integration Hub, REST/SOAP, and mid servers.
Establish CMDB hierarchy rules, data reconciliation, and discovery schedules.
Translate business needs into user stories, diagrams, and delivery roadmaps.
Collaborate with stakeholders to prioritize backlog and guide sprints.

Skills

JavaScript

Glide API

Flow Designer

REST/SOAP APIs

CMDB/CSDM

Tools

Integration Hub

Mid Servers

Service Portal

App Engine

Job description

The Lead will mentor developers and admins, enforce development standards, and design end-to-end solutions across ITSM, ITOM, HAM/SAM, CSDM/CMDB, CSM, and HRSD, including

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