Senior ServiceNow ESM Consultant: Transformation Lead

EY

Wichita (KS)

Hybrid

USD 103,000 - 188,000

Full time

14 days+

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Benefits offered by this job

Hybrid work model

Comprehensive benefits package

Flexible vacation policy

Job summary

EY seeks a Senior Technology Analyst to lead ServiceNow Transformation teams across ESM/GBS engagements, bridging business needs with technical solutions. You will gather requirements, design architecture, and ensure delivery while nurturing client relationships in a dynamic, global environment.

The role emphasizes both leadership of cross-functional teams and hands-on engagement delivery, with opportunities to grow consulting and leadership skills in a flexible, equity-driven culture.

Qualifications

Bachelor's degree in a technical field and relevant ServiceNow project experience.
CSA or CAD certification is required or preferred.
3+ years of Big 4 or equivalent consulting experience.

Responsibilities

Lead ServiceNow Transformation teams across ESM/GBS engagements.
Manage multi-disciplinary teams including offshore resources.
Guide process and technology transformation to meet business objectives.
Lead client conversations and workshops tying AI to outcomes.

Skills

ServiceNow ESM/GBS

Engagement management

Team leadership

AI capabilities in ServiceNow

Client workshops & conversations

Waterfall & Agile delivery

Deliverables & artifacts

Education

Bachelor's degree in CS/IS/Eng

2–4 years ServiceNow project experience

ServiceNow CSA/CAD certification

Additional SAP/IT certifications

Tools

ServiceNow

Now Assist

Job description

The role emphasizes both leadership of cross-functional teams and hands-on engagement delivery, with opportunities to grow consulting and leadership skills in a flexible, equity-driven culture.

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