Service Now

Robotic Technologies Automation; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Robotic Technologies Automation is seeking a ServiceNow ITSM Implementation Specialist to lead an end-to-end ITSM deployment, including IT Asset Management, on a 1–2 year engagement in Los Angeles. Immediate start date targeted.

The role requires guiding the design and configuration across the ITSM lifecycle and integrating ITAM lifecycles into core ITSM workflows. The candidate should have 8+ years of hands-on ITSM experience, a proven full-lifecycle implementation track record, and working

Qualifications

• 8+ years of hands-on ServiceNow ITSM experience.
• Proven track record delivering at least one full-lifecycle ServiceNow ITSM implementation.
• Working knowledge of ServiceNow SPM and ITAM modules.

Responsibilities

• Map "as-is" and design optimized "to-be" workflows across the full ServiceNow ITSM lifecycle.
• Advise on configuration options and best-practices for deployment of ServiceNow ITSM.
• Connect operational ITSM processes directly with ServiceNow frameworks.
• Leverage ServiceNow ITAM experience to integrate hardware/software lifecycles into core ITSM workflows.

Skills

ServiceNow ITSM

End-to-end ITSM implementation

ITAM experience

ITSM lifecycle design

ServiceNow SPM

Tools

ServiceNow platform

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Position Summary : Seeking a ServiceNow specialist to lead the end-to-end implementation of our ITSM platform, including IT Asset Management. LA Metro ITS is seeking a consultant for a 1 –2-year engagement as a ServiceNow ITSM Implementation Specialist, with an immediate target start date.

Key Responsibilities :

Map "as-is " and design optimized "to-be " workflows across the full ServiceNow ITSM lifecycle.

Advise on configuration options and best-practices for deployment of ServiceNow ITSM.

Connect operational ITSM processes directly with ServiceNow frameworks.

Leverage ServiceNow ITAM experience to integrate hardware/software lifecycles into core ITSM workflows.

Qualifications :

8+ years of hands-on ServiceNow ITSM experience.

Proven track record delivering at least one full-lifecycle ServiceNow ITSM implementation.

Working knowledge of ServiceNow SPM and ITAM modules.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.