Senior ServiceNow ITSM Architect — ITAM & Asset Mgmt

Quantum Technologies. LLC; Los Angeles (CA); Presencial; USD 150.000 - 190.000; Jornada completa

Descripción de la vacante

Quantum Technologies. LLC in Los Angeles seeks a ServiceNow ITSM Implementation Specialist for a 1–2 year engagement to lead the end-to-end ITSM rollout, including IT Asset Management integration.

The role involves mapping as-is workflows to optimized to-be designs, advising on deployment options, and connecting ITSM processes with ServiceNow frameworks while leveraging ITAM experience to tie hardware and software lifecycles into core ITSM workflows.

Formación

• 8+ years of hands-on ServiceNow ITSM experience.
• Proven track record delivering at least one full-lifecycle ServiceNow ITSM implementation.
• Working knowledge of ServiceNow SPM and ITAM modules.

Responsabilidades

• Map "as-is" and design optimized "to-be" workflows across the full ServiceNow ITSM lifecycle.
• Advise on configuration options and best-practices for deployment of ServiceNow ITSM.
• Connect operational ITSM processes directly with ServiceNow frameworks.
• Leverage ServiceNow ITAM experience to integrate hardware/software lifecycles into core ITSM workflows.

Conocimientos

ServiceNow ITSM

IT Asset Management

ITSM lifecycle

SPM

Descripción del empleo

Quantum Technologies. LLC in Los Angeles seeks a ServiceNow ITSM Implementation Specialist for a 1–2 year engagement to lead the end-to-end ITSM rollout, including IT Asset Management integration.

The role involves mapping as-is workflows to optimized to-be designs, advising on deployment options, and connecting ITSM processes with ServiceNow frameworks while leveraging ITAM experience to tie hardware and software lifecycles into core ITSM workflows.