Senior ServiceNow Developer: ITSM & Automation Lead

ICF; Washington (District of Columbia); On-site; USD 108,006 - 183,610; Full time

Job summary

ICF is seeking a Senior ServiceNow Developer to design, develop, and support enterprise ServiceNow solutions across ITSM, ITOM, ITAM, SPM, HRSD, FSM, CMDB, and more. The role emphasizes automation, integration, and user experience, with leadership in code reviews and mentoring.

Requirements include 7+ years of software development, 4+ years implementing ServiceNow, and US citizenship for the federal contract, with the ability to obtain a Public Trust clearance.

Qualifications

• Must be able to obtain a Public Trust clearance.
• 7+ years of software development experience.
• 4+ years implementing ServiceNow solutions.
• 3+ years in CSM or ITSM with custom app development.
• US Citizenship is required for this federal contract.

Responsibilities

• Design, develop, and support enterprise ServiceNow solutions across ITSM, ITOM, ITAM, and more.
• Lead automation, integrations, and user experience improvements on the platform.
• Provide technical leadership via code reviews, documentation, and mentoring.
• Support releases, testing, upgrades, and governance for platform quality.

Skills

Public Trust clearance

JavaScript proficiency

ITIL knowledge

Agile practices

CSM/ITSM experience

US Citizenship

Education

7+ years software development

4+ years ServiceNow implementation

3+ years ITSM/CSM deployments

Tools

ServiceNow platforms

REST/SOAP integrations

Job description

ICF is seeking a Senior ServiceNow Developer to design, develop, and support enterprise ServiceNow solutions across ITSM, ITOM, ITAM, SPM, HRSD, FSM, CMDB, and more. The role emphasizes automation, integration, and user experience, with leadership in code reviews and mentoring.

Requirements include 7+ years of software development, 4+ years implementing ServiceNow, and US citizenship for the federal contract, with the ability to obtain a Public Trust clearance.