Senior ServiceNow ITOM Engineer – Discovery & CMDB Ops

State Street Corporation; Quincy (MA); On-site; USD 90,000 - 158,000; Full time

Job summary

State Street Corporation is seeking a ServiceNow ITOM Engineer to support operational execution, stability, and continuous improvement of ITOM capabilities, including Discovery and CMDB. The role is hands-on and senior level, collaborating with engineering, operations, and platform leadership to drive day-to-day ITOM outcomes and technical execution.

You will operate ITOM, administer Discovery, ensure accurate CMDB data, and provide guidance to teammates.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 4+ years of experience supporting enterprise infrastructure, operations, or service management platforms.
• 5+ years hands-on experience operating ServiceNow ITOM capabilities in production.
• ServiceNow CSA and Discovery certifications required.

Responsibilities

• Operate and maintain ServiceNow ITOM capabilities with focus on reliability and data accuracy.
• Configure and enhance Discovery and related ITOM features.
• Collaborate with infra and app teams to ensure ITOM data reflects production environment.
• Escalate and resolve ITOM, Discovery, and CMDB issues.
• Document operational standards and best practices for ITOM/CMDB operations.

Skills

Analytical skills

Troubleshooting

Communication

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ServiceNow ITOM Discovery

CMDB

ITIL

Job description

State Street Corporation is seeking a ServiceNow ITOM Engineer to support operational execution, stability, and continuous improvement of ITOM capabilities, including Discovery and CMDB. The role is hands-on and senior level, collaborating with engineering, operations, and platform leadership to drive day-to-day ITOM outcomes and technical execution.

You will operate ITOM, administer Discovery, ensure accurate CMDB data, and provide guidance to teammates.