Senior ServiceNow ITOM Analyst — Discovery & CMDB

ThinkTek LLC

Fairfax (VA)

On-site

USD 130,000 - 140,000

Full time

7 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

PTO and paid leave options

Job summary

ThinkTek LLC seeks a ServiceNow ITOM Business Analyst to bridge infrastructure and ServiceNow developers, focusing on Discovery, Service Mapping, Event Management, and CMDB/CSDM. The role requires 3–5 years on the ServiceNow platform with at least 2 years in ITOM; DoD Secret Clearance is required.

You will translate complex business needs into Epics and user stories and lead Agile delivery across cross-functional teams.

Qualifications

Bachelor's Degree in Information Systems, Computer Science, Engineering, or related field (or equivalent practical experience).
3-5 years of ServiceNow platform experience as a BA/Systems Analyst/Consultant.
Minimum 2 years dedicated ITOM experience with three of: Discovery, Service Mapping, Event Management, CMDB/CSDM.
Active DoD Secret Clearance.
Agile/Scrum experience with writing user stories and backlog grooming.

Responsibilities

Bridge infrastructure, operations, engineering and ServiceNow developers.
Elicit and analyze requirements for ITOM domains (Discovery, Service Mapping, Event Management, CMDB/CSDM).
Create Epics, User Stories and acceptance criteria for Agile delivery.
Manage ITOM backlog and coordinate with stakeholders.
Support QA, UAT and automated testing framework (ATF) design.
Contribute to CMDB governance and KPI dashboards.