Senior ServiceNow ITOM & Discovery Specialist

O2 Technologies,Inc; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

O2 Technologies,Inc is seeking a ServiceNow specialist to implement discovery and mapping, drive ITOM initiatives, and collaborate with stakeholders in an Agile environment. The role requires scripting expertise, CMDB governance, and integration with Active Directory and monitoring tools.

The ideal candidate will have strong ServiceNow experience, scripting skills, and a focus on data integrity within CMDB, widgets, and AngularJS-based interfaces.

Qualifications

• Bachelor's degree in computer science, information systems, software engineering or related field.
• Master's degree or MBA preferred for advanced roles, with IT service management focus.

Responsibilities

• Implement ServiceNow Discovery and ensure accurate data population.
• Execute Service Mapping to model IT infrastructure services.
• Collaborate with stakeholders using Agile practices to prioritize work.
• Operate ITOM processes and optimize monitoring strategies.
• Write advanced ServiceNow scripting and GlideAPI integrations.
• Configure CMDB governance and ensure data integrity.
• Integrate MS Teams, Active Directory and monitoring tools; manage MID Server.
• Develop and maintain widgets and AngularJS components.
• Maintain CSS-driven interfaces and ensure accessibility.

Skills

ServiceNow Discovery

Service Mapping

Agile Stakeholder Collaboration

ITOM

ServiceNow Scripting

GlideAPI

JavaScript

ITIL Framework

Widgets

AngularJS

CMDB Governance

Data Integrity

ACLs

Active Directory

CSS

Education

Bachelor's Degree in Computer Science, Information Systems, Software Engineering, Computer Engineering

Master's in Computer Science / Information Systems or MBA (preferred)

Tools

ServiceNow Platform

Flow Designer

IntegrationHub Spokes

REST / Scripted REST APIs

OAuth Authentication

CMDB Configuration

MS Teams / Active Directory / Monitoring Tools Integration

MID Server

Widgets

AngularJs

Glide API

Javascript

CMDB

ACLs

Active Directory

CSS

Job description

O2 Technologies,Inc is seeking a ServiceNow specialist to implement discovery and mapping, drive ITOM initiatives, and collaborate with stakeholders in an Agile environment. The role requires scripting expertise, CMDB governance, and integration with Active Directory and monitoring tools.

The ideal candidate will have strong ServiceNow experience, scripting skills, and a focus on data integrity within CMDB, widgets, and AngularJS-based interfaces.