ServiceNow ITOM Analyst - Drive IT Operations & CMDB

ThinkTek LLC

United States

On-site

USD 130,000 - 140,000

Full time

3 days ago

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Benefits offered by this job

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Job summary

ThinkTek LLC is seeking a ServiceNow ITOM Business Analyst with 3–5 years of ServiceNow experience and at least 2 years in ITOM. You will bridge infrastructure, operations, and ServiceNow developers to transform complex requirements into Epics, User Stories, and roadmaps, ensuring alignment with the Common Service Data Model (CSDM) and ITOM modules.

You will lead discovery workshops, validate requirements against OOTB capabilities, and support CMDB governance and data health through dashboards

Qualifications

Bachelor's Degree in Information Systems, Computer Science, Engineering, or equivalent.
3-5 years of ServiceNow platform experience as BA/Analyst/Consultant.
Minimum 2 years dedicated ServiceNow ITOM experience with at least three of: Discovery, Service Mapping, Event Management, CMDB Health & CSDM.
Agile/Scrum experience with backlog grooming and sprint ceremonies.
Experience with cross-functional technical teams to uncover discovery credentials and architecture topology.

Responsibilities

Conduct business needs analysis, process modeling, and gap analysis for ITOM workflows.
Partner with Infrastructure, Cloud, Network, Security, and ITSM to define CI identification and discovery scope.
Facilitate Discovery and Service Mapping workshops and align CI relationships with CSDM.
Analyze event monitoring, define requirements for Event Management and automated remediation.