Senior ServiceNow HRSD Solutions Analyst

Stryker; Santa Clara (CA); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase plan

Wellbeing program

Job summary

Stryker is seeking a Senior Business Analyst, ServiceNow HRSD, to design, configure, and optimize the HR Service Delivery platform. You will partner with HR, technology, and business stakeholders to deliver scalable and user-centered HR solutions.

You will translate business requirements into configurations, support testing and QA, develop reporting, and drive continuous improvement across the employee experience, including AI-enabled HR use cases.

Qualifications

• 2+ years of professional experience in business analysis, HR technology or HR service delivery.
• 1+ year of experience working with ServiceNow HRSD or a similar HR technology platform, such as Workday or UKG.
• 1+ year of experience translating business needs into technical requirements, including requirements related to case management, knowledge management or service delivery.
• 1+ year of experience with knowledge management, portal optimization or business process mapping.

Responsibilities

• Partner with HR and cross-functional stakeholders to gather requirements and translate business needs into clear functional requirements, user stories and success criteria.
• Lead discovery and process design activities to simplify and standardize HR processes before applying technology solutions.
• Serve as the functional liaison between HR stakeholders and technical teams, translating business needs and technical concepts across audiences.
• Support backlog prioritization, release planning and delivery of HR technology solutions, including approved AI-enabled HR use cases.
• Configure and maintain ServiceNow HRSD capabilities, workflows and employee experiences in alignment with business needs and platform best practices.
• Review configurations and maintain platform standards, documentation, data models, roles and security requirements.
• Support knowledge management and employee self-service strategies, including content governance, search effectiveness and migration of legacy content.
• Ensure solutions meet change control, data privacy, security and compliance requirements while supporting audit readiness.
• Lead functional testing and coordinate User Acceptance Testing, defect resolution and regression testing for releases and upgrades.
• Develop dashboards, track KPIs and provide actionable insights to improve HR service delivery, adoption and employee experience.
• Partner with technical teams on integrations between ServiceNow and enterprise systems, while supporting change enablement, training and continuous improvement.

Skills

Business analysis

HR technology

HR Service Delivery

ServiceNow HRSD

Education

Bachelor's degree

Tools

ServiceNow HRSD

Job description

Stryker is seeking a Senior Business Analyst, ServiceNow HRSD, to design, configure, and optimize the HR Service Delivery platform. You will partner with HR, technology, and business stakeholders to deliver scalable and user-centered HR solutions.

You will translate business requirements into configurations, support testing and QA, develop reporting, and drive continuous improvement across the employee experience, including AI-enabled HR use cases.