Senior HRSD & ServiceNow Solutions Analyst

Stryker; Dallas (TX); On-site; USD 70,000 - 144,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee Stock Purchase Plan (ESPP)

Wellbeing program

Job summary

Stryker is seeking a Senior Business Analyst for ServiceNow HRSD in the United States. You will design, configure and optimize the HRSD platform, partnering with HR, IT and business stakeholders to deliver scalable, user-centered HR solutions.

You will translate business needs into technical requirements, lead discovery and process design, and ensure compliance, data privacy and audit readiness while driving adoption and KPI improvements across HR service delivery.

Qualifications

• Bachelor's degree.
• 2+ years of professional experience in business analysis, HR technology or HR service delivery.
• 1+ year of experience with ServiceNow HRSD or a similar HR technology platform (Workday or UKG).
• 1+ year of experience translating business needs into technical requirements, including case management, knowledge management or service delivery.
• 1+ year of experience with knowledge management, portal optimization or business process mapping.

Responsibilities

• Gather requirements and translate business needs into clear functional requirements, user stories and success criteria.
• Lead discovery and process design activities to simplify and standardize HR processes before applying technology solutions.
• Serve as the functional liaison between HR stakeholders and technical teams, translating business needs and technical concepts across audiences.
• Support backlog prioritization, release planning and delivery of HR tech solutions, including AI-enabled HR use cases.
• Configure and maintain ServiceNow HRSD capabilities, workflows and employee experiences in alignment with business needs and platform best practices.
• Review configurations and maintain platform standards, data models, roles and security requirements.
• Support knowledge management and employee self-service strategies, including content governance and migration of legacy content.
• Ensure solutions meet change control, data privacy, security and compliance requirements while supporting audit readiness.
• Lead functional testing and coordinate UAT, defect resolution and regression testing for releases and upgrades.
• Develop dashboards, track KPIs and provide insights to improve HR service delivery and employee experience.
• Partner with technical teams on integrations between ServiceNow and enterprise systems.

Skills

Business analysis

HR technology

Requirements translation

Process design

Knowledge management

Education

Bachelor's degree

Tools

ServiceNow HRSD

Workday

UKG

Job description

Stryker is seeking a Senior Business Analyst for ServiceNow HRSD in the United States. You will design, configure and optimize the HRSD platform, partnering with HR, IT and business stakeholders to deliver scalable, user-centered HR solutions.

You will translate business needs into technical requirements, lead discovery and process design, and ensure compliance, data privacy and audit readiness while driving adoption and KPI improvements across HR service delivery.