Senior ServiceNow Gen AI Innovator (US)

Brightgrove Ltd.

United States

On-site

USD 120,000 - 180,000

Full time

1 hour ago

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Job summary

Brightgrove Ltd. is seeking a Senior Technical Consultant to bridge deep ServiceNow platform expertise with modern AI capabilities.

You will design, build, and deploy AI-powered solutions on the ServiceNow platform, leveraging Now Assist, AI Agents, and Workflow Data Fabric. This hands‑on role combines technical implementation with consulting, requiring strong programming skills and the ability to translate delivery challenges into practical AI solutions for our services teams, partners, and

Qualifications

At least 8 years of ServiceNow configuration/development experience.
Maintain two or more ServiceNow CIS certifications.
Maintain ServiceNow CAD certification.
Experience with Predictive/Task Intelligence, AI Search, Now Assist, and Virtual Agent.
Experience with Studio IDE, Flow Designer, APIs, and Integrations.
Strong data management and database design knowledge.
Ability to work independently.

Responsibilities

Design and implement AI solutions on the ServiceNow platform.
Stay current with emerging AI capabilities and evaluate their applicability to the platform and use cases.
Develop solutions specific to user requirements gathered in workshops.
Coordinate activities with other developers to support Now Assist and platform functionality.
Ensure best practices in implementing AI solutions are followed.
Evaluate new technologies and 3rd party AI tools for the expert services organization.
Stay ahead of the ServiceNow platform roadmap, evaluating new AI features as released.
Develop deep expertise in Now Assist across workflows and configurations.