Senior ServiceNow Gen AI Developer USA

Brightgrove Ltd.; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Interview process respects time

Professional IT community

Knowledge-sharing resources

Recovery and relaxation time

Job summary

Brightgrove Ltd. is seeking a Senior Technical Consultant to bridge deep ServiceNow platform expertise with modern AI capabilities.

You will design, build, and deploy AI-powered solutions on the ServiceNow platform, leveraging Now Assist, AI Agents, and Workflow Data Fabric. This hands‑on role combines technical implementation with consulting, requiring strong programming skills and the ability to translate delivery challenges into practical AI solutions for our services teams, partners, and

Qualifications

• At least 8 years of ServiceNow configuration/development experience.
• Maintain two or more ServiceNow CIS certifications.
• Maintain ServiceNow CAD certification.
• Experience with Predictive/Task Intelligence, AI Search, Now Assist, and Virtual Agent.
• Experience with Studio IDE, Flow Designer, APIs, and Integrations.
• Strong data management and database design knowledge.
• Ability to work independently.

Responsibilities

• Design and implement AI solutions on the ServiceNow platform.
• Stay current with emerging AI capabilities and evaluate their applicability to the platform and use cases.
• Develop solutions specific to user requirements gathered in workshops.
• Coordinate activities with other developers to support Now Assist and platform functionality.
• Ensure best practices in implementing AI solutions are followed.
• Evaluate new technologies and 3rd party AI tools for the expert services organization.
• Stay ahead of the ServiceNow platform roadmap, evaluating new AI features as released.
• Develop deep expertise in Now Assist across workflows and configurations.

Skills

ServiceNow expertise

AI capabilities

Consulting skills

Hands-on implementation

Education

ServiceNow CIS certifications

ServiceNow CAD certification

Tools

Now Assist

Workflow Data Fabric

AI Agents

Virtual Agent

Job description

Relational Databases, ServiceNow, ServiceNow Discovery, ServiceNow Certified Implementation Specialist (CIS)

About the Client

Our client is a global technology company that provides a cloud-based platform helping organizations digitize and unify their operations. By bringing AI, data, and workflows together in one place, the platform makes work smoother and helps teams and customers stay connected, innovative, and agile.

The AI Technical Consultant who can bridge deep ServiceNow platform expertise with modern AI capabilities. You'll design, build, and deploy AI-powered solutions that accelerate delivery for our services teams, partners, and customers. This is a hands-on role that combines technical implementation with consulting skills—you'll need to understand real delivery challenges and translate them into practical AI solutions.

We're looking for a Senior Technical Consultant who can bridge deep ServiceNow platform expertise with modern AI capabilities. You will design and implement AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric, relying on strong programming abilities across various languages and frameworks. You'll design, build, and deploy AI-powered solutions on the ServiceNow platform and using 3rd party tools.

This is a hands-on role that combines technical implementation with consulting skills—you'll need to understand real delivery challenges and translate them into practical AI solutions.

Your Team

Integrate seamlessly with the client team, collaborating daily with stakeholders to align on priorities, share updates, and deliver work that meets business needs.

What's in it for you

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

Responsibilities

• Design and implement AI solutions on the ServiceNow platform
• Stay current with emerging AI capabilities and evaluate their applicability to our platform and use cases
• Developing solutions specific to user requirements gathered in workshops.
• Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall program objectives
• Ensuring that best practices in implementing AI solutions are followed.
• Evaluating new technologies and 3rd party AI tools for use in the expert services organization
• Stay ahead of the ServiceNow platform roadmap, evaluating new AI features as they are released and determining how they can accelerate delivery
• Develop deep expertise in Now Assist across workflows—understanding its configuration, customization, and optimal use cases for different implementation scenarios

Skills

Qualifications

At least 8 years of configuration/development experience for complex, highly capable, solutions

Maintain at least 2 ServiceNow mainline CIS certifications

Maintain ServiceNow Certified Application Developer (CAD) certification

Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, Now Assist, and Virtual Agent is highly valued.

Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)

Experience with data management, database design, and database concepts

Experience with data management, database design, and database concepts

Ability to perform tasks independently

Mandatory Skills : ServiceNow CMDB, ServiceNow ConnectedOps, ServiceNow CSM, ServiceNow DevOps