ServiceNow Platform Architect — AI & Governance Lead

Brightgrove Ltd.; United States; Sur place; USD 140 000 - 190 000; Plein temps

Avantages offerts par ce poste

Professional IT community

Knowledge sharing meet-ups

Recovery and relaxation time

Bright online and offline events

Volunteer community opportunities

Résumé du poste

Brightgrove Ltd. is seeking an experienced ServiceNow Architect to join our client-facing architecture team in the United States. You will lead governance discussions, define platform roadmaps, and advise customers on data models, AI capabilities, and deployment strategies.

The role requires deep ServiceNow expertise (CMDB, ConnectedOps, CSM, DevOps) and active pursuit of advanced architecture certifications, with a focus on health, maintainability and risk mitigation across complex environments.

Qualifications

• Requires ServiceNow certifications including Now Assist Essentials, Now Assist Executive MicroCertification, and Agentic AI Executive MicroCertification.
• Certified System Administrator is required.
• Knowledge of ServiceNow CMDB, ConnectedOps, CSM and DevOps is essential.
• Active pursuit of ArchX Advanced Architecture and Certified Technical Architect is expected.
• Category Certification Expectation is noted in role qualifications.

Responsabilités

• Demonstrates consistent ethical discipline in AI use across all PA work.
• Maintains boundaries on AI output for customers vs human review.
• Leads governance discussions and establishes governance frameworks.
• Advises on technical governance to prevent health degradation over time.
• Interprets platform health across maintainability, performance, security, upgradeability and UX.
• Develops and tracks prioritized remediation plans.
• Advises customers on identifying and tracking technical debt and remediation planning.
• Identifies and tracks risks across architectural, technical and platform health dimensions.
• Assesses impact of risks on platform strategy and value realization.
• Mitigates risks and ensures proactive management before incidents.

Connaissances

ServiceNow CMDB

ServiceNow ConnectedOps

ServiceNow CSM

ServiceNow DevOps

Now Assist Essentials Certification

Now Assist Executive MicroCertificate

Agentic AI Executive MicroCertificate

Certified System Administrator

ArchX Advanced Architecture

Certified Technical Architect

Category Certification Expectation

Certified Implementation Specialist –?

Description du poste

Brightgrove Ltd. is seeking an experienced ServiceNow Architect to join our client-facing architecture team in the United States. You will lead governance discussions, define platform roadmaps, and advise customers on data models, AI capabilities, and deployment strategies.

The role requires deep ServiceNow expertise (CMDB, ConnectedOps, CSM, DevOps) and active pursuit of advanced architecture certifications, with a focus on health, maintainability and risk mitigation across complex environments.