ServiceNow Engineer - Hybrid-Remote, USAF Cloud One

Leidos; Alabama; Hybrid; USD 87,000 - 157,000; Full time

Job summary

Leidos is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program. This is an exciting opportunity to support one of the Department of Defense's largest multi-cloud environments, helping modernize enterprise cloud services while improving mission resiliency, security, and cost effectiveness for the U.S.

Air Force. The position is hybrid remote; candidates will be required to work onsite as needed.

Qualifications

• Bachelor's degree required with 4+ years of experience or Master's with 2+ years.
• Secret clearance required to maintain employment.
• US citizenship required.
• Certifications: CompTIA Security+ or equivalent (IAT-2).
• Experience with ServiceNow implementations.

Responsibilities

• Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
• Core Configuration: Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
• CSM Playbooks: Design, configure, and update PAD workflows and customer-facing Playbooks.
• Workspace Configuration: Customize and support Configurable Workspaces for ITSM agents and CSM reps.
• Access & Security: Manage user roles, group memberships, and ACLs to secure data.
• Platform Maintenance: Update forms, views, fields, and notification templates per daily requests.
• Reporting & Dashboards: Create and distribute standard reports and dashboards.
• Testing & Quality: Perform unit testing and participate in peer code reviews.

Skills

Excellent communication

Fast-paced environment

Cross-functional collaboration

Facilitation

Documentation

Stakeholder engagement

Customer service

Agile methodologies

Education

Bachelor's degree

Tools

ServiceNow

Flow Designer

Process Automation Designer (PAD)

Configurable Workspaces

Access Control Lists (ACLs)

Job description

Leidos is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program. This is an exciting opportunity to support one of the Department of Defense's largest multi-cloud environments, helping modernize enterprise cloud services while improving mission resiliency, security, and cost effectiveness for the U.S.

Air Force. The position is hybrid remote; candidates will be required to work onsite as needed.