Senior ServiceNow Engineer - ITSM/ITOM, Automation

ASM Research, An Accenture Federal Services Company

Jackson (MS)

On-site

USD 94,000 - 153,000

Full time

4 days ago

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Job summary

ASM Research, An Accenture Federal Services Company, is seeking a ServiceNow Engineer to provide advanced engineering, configuration, and integration support for the enterprise ServiceNow platform. The role collaborates with product owners to implement changes, upgrades, and new capabilities while minimizing disruption to mission-critical services.

The engineer will design and maintain complex workflows, integrations, and data models, applying automation and infrastructure-as-code concepts in a

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience.
8+ years of experience supporting ServiceNow environments, including substantial hands‑on engineering or development work in large, multi‑module instances.
Demonstrated expertise configuring and customizing core ServiceNow applications and building integrations with third‑party systems using APIs, web services, and related technologies.
Strong problem‑solving, communication, and collaboration skills, with the ability to work effectively with product owners, process leads, and infrastructure teams.
Experience planning and executing ServiceNow upgrades and changes in accordance with formal change‑management processes, including testing and rollback preparations.
Ability to obtain and maintain a Public Trust investigation and to work in a U.S.‑only federal IT context, with U.S. citizenship as specified.
Willingness and ability to travel 10–25% as needed to support stakeholder engagement and platform initiatives.

Responsibilities

Design and implement complex ServiceNow solutions across modules such as ITSM, ITOM, and related enterprise applications, ensuring configurations follow platform and governance standards.
Develop and maintain integrations using APIs, web services, and MID servers to connect ServiceNow with monitoring, identity, and business systems, resolving integration issues in a timely manner.
Plan and execute platform upgrades, patches, and enhancements, including regression testing, validation, and rollback planning to keep the environment on supported releases with minimal disruption.
Configure and customize workflows, forms, dashboards, and data models to meet organizational requirements while maintaining performance, security, and supportability.
Collaborate with security and compliance stakeholders to ensure that configurations, integrations, and data handling comply with organizational policies and federal requirements.
Apply scripting and automation techniques to streamline common administration, deployment, and maintenance tasks within the ServiceNow environment.
Troubleshoot complex platform issues across application, integration, and infrastructure layers, performing root‑cause analysis and implementing corrective actions.
Document solutions, configuration standards, and technical procedures to support knowledge transfer, continuity of operations, and audit readiness.