Senior ServiceNow Engineer - Integrations & Automation

ASM Research, An Accenture Federal Services Company

Denver (CO)

On-site

USD 94,000 - 153,000

Full time

4 days ago

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Job summary

ASM Research, An Accenture Federal Services Company, seeks an experienced ServiceNow Engineer to design, implement, and maintain complex workflows and integrations across ITSM/ITOM in a federal environment.

You will collaborate with product owners and process leads to upgrade, extend, and secure the ServiceNow platform while minimizing disruption to critical mission services. A Public Trust clearance is required, and travel of 10–25% may be needed.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
8+ years of experience supporting ServiceNow environments with hands-on engineering or development.
Experience configuring and customizing core ServiceNow applications and building integrations via APIs and web services.
Strong problem-solving, communication, and collaboration skills with cross-functional teams.
Experience planning ServiceNow upgrades and change management with testing and rollback.
Ability to obtain and maintain a Public Trust and work in a U.S.-only federal IT context.
Willingness to travel 10–25% as needed.

Responsibilities

Design and implement complex ServiceNow solutions across modules such as ITSM, ITOM, and related enterprise applications, ensuring configurations follow platform and governance standards.
Develop and maintain integrations using APIs, web services, and MID servers to connect ServiceNow with monitoring, identity, and business systems, resolving integration issues in a timely manner.
Plan and execute platform upgrades, patches, and enhancements, including regression testing, validation, and rollback planning to keep the environment on supported releases with minimal disruption.
Configure and customize workflows, forms, dashboards, and data models to meet organizational requirements while maintaining performance, security, and supportability.
Collaborate with security and compliance stakeholders to ensure that configurations, integrations, and data handling comply with organizational policies and federal requirements.
Apply scripting and automation techniques to streamline common administration, deployment, and maintenance tasks within the ServiceNow environment.
Troubleshoot complex platform issues across application, integration, and infrastructure layers, performing root‑cause analysis and implementing corrective actions.
Document solutions, configuration standards, and technical procedures to support knowledge transfer, continuity of operations, and audit readiness.