Senior ServiceNow Engineer – ITSM/HRSD & ITBM

Tata Consultancy Services Limited

Plano (TX)

On-site

USD 110,000 - 140,000

Full time

7 days ago

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Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage (health

Dental & Vision

401K plan

Job summary

Tata Consultancy Services (TCS) in Plano, TX, seeks a Senior Engineer with extensive ServiceNow experience to support large, complex environments. The role focuses on ITSM processes, HRSD, integrations, and governance for multiple product teams.

You will script, customize, and lead efforts to optimize platform health, performance, and data sources while aligning with change and release policies. Salary ranges reflect market norms for this seniority in Plano.

Qualifications

Extensive ServiceNow technical experience in large, complex environments.
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Experience with ITSM modules including Incident, Problem, Change, Service Catalog, Knowledge, and Reports.
Experience with HRSD including ESC and lifecycle events for onboarding.
Ability to script and troubleshoot platform health and performance.
Experience with designing governance and admin standards for multiple product teams.
Experience leading teams for ITSM tool implementations and continuous improvements.

Responsibilities

Experience in scripting (background, script include, client, UI Actions, etc.).
Experience in configuring System properties, ACLs, and application properties.
Experience with creating and maintaining REST, SOAP, and Scripted REST integrations.
Proficiency across the Application Development Lifecycle.
Communicate effectively with technical and functional stakeholders.
Work with ITSM processes like Incident, Problem, Change, and Service Catalog.