ServiceNow Technical Architect

Tata Consultancy Services; Chicago (IL); On-site; USD 100,000 - 135,000; Full time

Job summary

A leading IT Services firm is seeking an experienced Sourcing Specialist in Chicago to leverage extensive knowledge in ServiceNow. The ideal candidate will have over 10 years of experience in IT service management, along with relevant certifications. This full-time position offers a salary range of $100,000 to $135,000 per year depending on experience, with a focus on managing technical solutions and ensuring customer satisfaction through expert guidance.

Qualifications

• Must have 10+ years of experience in IT service management.
• Proven experience in leading ServiceNow implementations.
• Strong ITIL knowledge is required.

Responsibilities

• Develop architectural blueprints and standards for ServiceNow.
• Ensure adherence to coding best practices.
• Provide guidance to implementation teams.

Skills

ITIL Process Definition

Integration Solutions

Architectural Configurations

ServiceNow Custom Application Design

Project Management

Customer Communication

Conflict Management

Technical Solution Design

Education

ServiceNow System Administrator Certification

ServiceNow Implementation Specialist Certification

ITIL V3 Foundation Certification

Tools

ServiceNow

Job description

Overview

Sourcing Specialist @ Tata Consultancy Services | MBA, Human Resources

Experience: 10+years

ServiceNow Technical Architect (ITSM Modules, ITOM, HRSD, ITAM, SPM , Other Modules).

Salary: Base pay range $100,000.00/yr - $135,000.00/yr. Salary range is provided by Tata Consultancy Services; your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Employment visibility: 1 week ago Be among the first 25 applicants. Direct message the job poster from Tata Consultancy Services.

• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations
• Develop architectural blueprints, standards, and best practices
• Align ServiceNow architecture with enterprise IT strategy and digital transformation goals
• Experienced in leading Implementation projects in ITXM area and non ITXM areas
• Experience in ServiceNow custom application design and development
• Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities
• Project Management expertise and merging multiple instances
• Experience on ITSM migrations / consolidations
• Provide guidance and mentorship to developers and implementation teams
• Ensure adherence to architectural standards and coding best practices
• Lead technical design sessions and code reviews
• Experience with projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
• Mentor and share technical knowledge with the team
• Design technical solutions based on customer requirements and convert to functional requirements
• Review requirements to ensure sufficient detail for accurate estimation
• Strong ITIL knowledge and ability to evaluate correlations and impacts with respect to customer requirements and ITIL/industry standards
• Maintain and review license data in ServiceNow and report on compliance slippage
• Must be certified with ServiceNow System Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation

Behavioral competency:

• Handles customer meetings and provides weekly/monthly reports for customer as well as TCS management
• Strong abilities to manage conflicts with customers and/or TCS internal stakeholders
• Excellent communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Understand the customer environment for the Business processes and IT processes
• Work with the customers (Business and IT stakeholders) to understand their requirements and needs (Stated and Unstated/Hygiene)
• Brainstorm with the customer and bring out the requirements beneficial to them considering the following:
• The current needs and roadmap of the customer Business and IT and the current capabilities and roadmap (to the published level) of the ServiceNow platform
• Be responsible for the design and architecture for the new implementation and development of ServiceNow applications - as suitable for the business and IT based on the baseline requirements
• Be responsible for the design and architecture for Maintenance and enhancement of existing ServiceNow applications
• Consider the Security and Audit compliance as aligned with the agreed standards/customer policy
• Provide guidance and thought leadership in ServiceNow platform to customers (Business and IT) and also internal TCS stakeholders for the technical solutions to be aligned with the architecture
• Share Best Practices and guidance to the customers and TCS internal teams as a mentor and provide guidance to the implementation methodology and testing methodology

#LI-RJ2

Salary Range - $100,000-$135,000 a year

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Industries: IT Services and IT Consulting

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Chicago, IL

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